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For Companies At a Glance
- Tasks: Lead reservations, curate VIP experiences, and manage rates for a luxury hotel.
- Company: Join a prestigious 5-star hotel in beautiful Ayrshire with a strong reputation.
- Benefits: Enjoy great salary, staff accommodation, on-site parking, and numerous company perks.
- Why this job: Be part of a dynamic team focused on delivering exceptional guest experiences and personal growth.
- Qualifications: Experience in luxury hotels, strong sales skills, and knowledge of hotel PMS platforms required.
- Other info: This is a hands-on role with ownership and opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Ayrshire - 5 star hotel
Great salary and lots of company benefits.
What you'll do as Reservations and Sales Manager:
- Lead all reservation channels - direct, online, and through luxury travel partners.
- Curate tailored experiences for VIPs, weddings, exclusive-use guests, and special occasions.
- Manage rates and availability across all distribution channels with a focus on accuracy and strategic revenue delivery.
- Collaborate closely with Sales, Events, and Front of House to ensure a seamless guest journey.
- Support hosted press visits and VIP guests, handling logistics with care and discretion.
- Own key reporting, revenue summaries, and OTA/commission processes.
- Respond to and convert high-value enquiries related to specialised guest experiences and private bookings.
What you'll bring as Reservations and Sales Manager:
- Strong knowledge of hotel PMS platforms (CLOCK PMS is an advantage), distribution systems, and restaurant diary booking tools.
- Proven sales and conversion skills with a warm, luxury-minded approach.
- A positive, can-do attitude and a commitment to thoughtful, proactive service.
- Experience in a five-star or boutique hotel environment, with an eye for detail and polish.
- Excellent organisational and communication skills - both guest-facing and cross-departmental.
This is a hands-on role and as Reservations Manager you will be a team of 1 and so have ownership of the role. There is reactive sales within the role and so experience in this is advantageous. You will be a Reservations Manager who is reservation focused and has a good knowledge of PMS, BOB and the daily flash. It is important that you have good revenue knowledge. You will be expert in converting enquiries and extracting information for the operations team to ensure a smooth booking and to impress the client.
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.
Reservations Manager employer: Berkeley Scott
Contact Detail:
Berkeley Scott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Familiarise yourself with the specific hotel PMS platforms mentioned in the job description, especially CLOCK PMS. Understanding how to navigate these systems will give you a significant edge during interviews.
✨Tip Number 2
Research the luxury travel market and current trends in guest experiences. Being able to discuss tailored experiences for VIPs and special occasions will demonstrate your proactive approach and understanding of the role.
✨Tip Number 3
Network with professionals in the hospitality industry, particularly those who have experience in five-star or boutique hotels. They can provide insights and potentially refer you to opportunities within their networks.
✨Tip Number 4
Prepare to showcase your sales and conversion skills through examples from your past experiences. Highlighting your ability to convert high-value enquiries will be crucial in demonstrating your fit for this role.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel management, particularly in reservations and sales. Emphasise your familiarity with hotel PMS platforms and any specific achievements in revenue management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of luxury service. Mention specific examples of how you've successfully managed reservations or improved guest experiences in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills in sales conversion, organisational abilities, and communication. Provide examples of how these skills have contributed to your success in a five-star or boutique hotel environment.
Showcase Your Knowledge: Demonstrate your knowledge of the hotel industry and the specific requirements of the Reservations Manager role. Mention any experience you have with managing rates and availability across distribution channels, as well as your approach to handling high-value enquiries.
How to prepare for a job interview at Berkeley Scott
✨Showcase Your Knowledge of PMS
Make sure to demonstrate your familiarity with hotel Property Management Systems, especially CLOCK PMS if you have experience with it. Discuss how you've used these systems in previous roles to manage reservations and improve guest experiences.
✨Highlight Your Sales Skills
Prepare examples of how you've successfully converted enquiries into bookings in the past. Emphasise your warm, luxury-minded approach and how it has positively impacted your previous employers' revenue.
✨Demonstrate Attention to Detail
As a Reservations Manager, attention to detail is crucial. Be ready to discuss specific instances where your meticulous nature has led to successful outcomes, whether in managing rates or ensuring seamless guest experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you've had to handle VIP guests or special requests, and be prepared to explain your thought process and actions.
