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- Tasks: Lead the electrical team to ensure top-notch service and guest satisfaction.
- Company: Join Butlin’s, a fun-filled resort known for creating unforgettable experiences for guests.
- Benefits: Enjoy a vibrant work culture, flexible hours, and opportunities for personal development.
- Why this job: Be part of a dynamic team that values creativity, teamwork, and guest happiness.
- Qualifications: Must have an 18th Edition electrical qualification and HVK license; leadership experience preferred.
- Other info: Expect a varied work environment with opportunities for growth and engagement.
The predicted salary is between 36000 - 60000 £ per year.
Description
You\’ll need to have an 18th Edition electrical qualification, as well as a HVK license.
About You
You should be confident to direct and respond in any situation whilst delivering consistent brand standards.
General Duties & Key Accountabilites
- Responsibility for managing the team during a shift on key tasks and objectives.
- Driving add on sales and promotions and supporting team to do the same.
- Ensuring all stock/ proposition is available for guests.
- Monitoring consistent delivery of a quality guest experience in line with brand/venue guidelines.
- Ensuring any guest feedback is captured.
- Provides accurate rota’s 3 weeks in advance through SAM for all team within the venue and takes accountability for ensuring the accuracy of closing the system.
- Monitors NPS and takes action where possible on guest feedback.
- Coach and develop the team to ensure departmental plans are met.
- Be a champion of the Butlin’s Values and Leadership Behaviours.
- Ensure we always have a focus on RPRRT in the way we rota team.
- Build and maintain strong relationships across the resort, other resorts, and Butlins central support teams.
- Responsibility, where required, for people support of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP’s, performance management, required training, and any formal HR process.
About Butlin\’s
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.
So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s!
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarise yourself with Butlin's values and leadership behaviours. Understanding their culture will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your experience in leading teams and managing multiple priorities. Be prepared to share specific examples of how you've motivated your team in high-demand situations, as this is crucial for the Operations Supervisor role.
✨Tip Number 3
Demonstrate your knowledge of health and safety compliance. Be ready to discuss how you've ensured adherence to H&S policies in previous roles, as this is a key responsibility in the position you're applying for.
✨Tip Number 4
Showcase your flexibility and willingness to work varied hours, including weekends and late shifts. This role requires adaptability, so emphasising your readiness to meet these demands will strengthen your application.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Highlight Relevant Qualifications: Make sure to prominently feature your 18th Edition electrical qualification and HVK license in your CV and cover letter. These are essential for the Operations Supervisor role, so don’t let them get buried in the details.
Showcase Leadership Experience: In your application, emphasise your previous experience in leading teams. Provide specific examples of how you have motivated and engaged your team, especially in high-demand situations, to demonstrate your suitability for this role.
Demonstrate Customer Focus: Since the role is centred around guest satisfaction, include examples of how you have prioritised customer service in past positions. Highlight any feedback you’ve received that showcases your commitment to delivering an excellent guest experience.
Tailor Your Application: Customise your CV and cover letter to reflect the specific duties and responsibilities mentioned in the job description. Use keywords from the listing to ensure your application aligns with what Butlin’s is looking for.
How to prepare for a job interview at Butlin's
✨Showcase Your Electrical Expertise
Make sure to highlight your 18th Edition electrical qualification and HVK license during the interview. Be prepared to discuss specific examples of your experience with fault finding, installation works, and managing electrical projects.
✨Demonstrate Leadership Skills
Since the role involves leading a team, share your experiences in training and coaching others. Discuss how you've motivated teams in high-pressure situations and maintained a positive work environment.
✨Emphasise Flexibility and Adaptability
Given the nature of the job, it's crucial to express your willingness to work flexible hours, including weekends and late shifts. Share examples of how you've successfully adapted to changing demands in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare scenarios where you had to think on your feet or manage multiple priorities, and explain how you ensured guest satisfaction in those situations.
