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- Tasks: Lead the electrical team to deliver top-notch service and maintain equipment.
- Company: Join Butlin’s, a fun-filled resort known for creating unforgettable guest experiences.
- Benefits: Enjoy a vibrant work culture, flexible hours, and opportunities for team development.
- Why this job: Be part of a dynamic team that prioritizes guest satisfaction and personal growth.
- Qualifications: Must have an 18th Edition electrical qualification and experience in team leadership.
- Other info: Flexibility is key; occasional late shifts and weekend work required.
The predicted salary is between 36000 - 60000 £ per year.
Description About the role We are looking for a Shift Manager to join our Splash Team. Reporting to the Venue Manager, the Shift Manager will be responsible for ensuring daily operational plans, health & safety and compliancy checks are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high. As well as tackling performance reviews with team. You will have targets and deadlines to meet as well as cash handling and stock management, You will support and coach the team to ensure the deliver a great experience and are also driving any key targets. This role covers a 5-day working week over 7 days, so flexibility is very important. As with all roles at Butlin’s, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for an experienced leader that can support the team to deliver fantastic service. Putting the guests first in everything you do, you will have experience in training and coaching the team in a fun-filled environment to deliver an excellence experience. You will be responsible for health & safety and compliancy checks, opening and closing the venue, creating rosters & overseeing the day to day operation of the venue. You should be confident to direct and respond in any situation whilst delivering consistent brand standards. The ability to lead, motivate and engage your team, even at periods of high demand is important, as well as being able to manage multiple priorities and adapt quickly to changing requirements. With strong leadership skills, you should be confident in inspiring your team to deliver amazing results for our teams and guests every day. NPLQ qualification and ITC skills are required . NPSQ/NPMQ preferred but not essential RLSS TA preferred but not essential Interested? To find out more and apply, please submit your details via the apply now button where we ask you to submit your CV and answer a few questions. Should you have any questions or require any adjustments for this process, please email careersatbutlins@butlins.com. About Butlin\’s At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload! For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture! We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you. There has never been a more exciting time to join Butlin’s!
Operations Supervisor employer: Butlin's
Contact Detail:
Butlin's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Familiarize yourself with Butlin's values and leadership behaviors. Understanding these will help you align your approach to team management and guest service, showcasing that you are a perfect cultural fit for the company.
✨Tip Number 2
Highlight your experience in training and coaching teams in a fun environment. Be ready to share specific examples of how you've motivated your team to deliver excellent service, as this is crucial for the role.
✨Tip Number 3
Prepare to discuss your flexibility and ability to manage a demanding workload. Since the role requires working weekends and late hours, demonstrating your adaptability will be key to impressing the hiring team.
✨Tip Number 4
Showcase your leadership skills by providing examples of how you've successfully managed multiple priorities and led teams through high-demand situations. This will illustrate your capability to thrive in a dynamic environment like Butlin's.
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in electrical leadership and team management. Emphasize any relevant qualifications, such as your 18th Edition electrical qualification and HVK license.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent guest experiences and your ability to lead and motivate a team. Use specific examples from your past roles to demonstrate how you have successfully managed teams and improved service delivery.
Showcase Your Flexibility: Since the role requires flexibility in working hours, mention your availability and willingness to work weekends and late shifts. Highlight any previous experience where you adapted to changing demands or schedules.
Highlight Team Development Skills: Discuss your experience in coaching and developing team members. Provide examples of how you've conducted performance reviews or training sessions that led to improved team performance and guest satisfaction.
How to prepare for a job interview at Butlin's
✨Show Your Leadership Skills
Be prepared to discuss your previous experience in leading teams. Highlight specific examples where you motivated your team, managed conflicts, or improved team performance. This role requires strong leadership, so demonstrating your ability to inspire and engage others will be crucial.
✨Emphasize Guest Experience
Since the role focuses on delivering an excellent guest experience, come ready with examples of how you've prioritized customer satisfaction in past roles. Discuss any feedback mechanisms you've implemented or how you've responded to guest concerns to ensure a positive experience.
✨Demonstrate Flexibility and Adaptability
The job requires flexibility in working hours and adapting to changing demands. Be ready to share instances where you've successfully managed multiple priorities or adapted to unexpected challenges in a fast-paced environment.
✨Know Your Technical Stuff
Make sure you have a solid understanding of electrical systems and maintenance practices. Be prepared to discuss your qualifications, such as your 18th Edition electrical qualification and HVK license, and how they apply to the responsibilities of the role.
