Design & UX Lead Graphic/Interaction Designer Professional London, GB

At IBM CIC, we deliver deep technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you’ll have the opportunity to work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM CIC.

In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions which impact a wide network of clients, whom may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

We offer:

• A multitude of training opportunities from classroom to e-learning, mentoring and coaching programs as well as the chance to gain industry recognized certifications
• Regular and frequent promotion and progression opportunities to ensure you can drive and develop your career with us
• Feedback and checkpoints throughout the year
• Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks
• A culture where your ideas for growth and innovation are always welcome
• Internal recognition programs for peer-to-peer appreciation as well as from manager to employees
• Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme
• More traditional benefits, such as 25 days holiday (in addition to public holidays), online shopping discounts, an Employee Assistance Program, a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future.

In this role, you will work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities:

We are seeking an experienced Service Designer to join our team. This individual will lead the design of end-to-end enterprise experiences, ensuring seamless integration and delivery across user types, technology and channels.

Responsibilities:

• Plan and facilitate workshops for clients which create a collective understanding of the end-to-end, front-to-back service experience by mapping the orchestration of events that span technology, people, and platforms.
• Collaborate with user research colleagues to demonstrate and communicate insights from research to stakeholders, helping shape strategic initiatives and the wider roadmap.
• Define key UX and organizational measurements to track and prove the initiative delivers positive outcomes for both users and the business.
• Produce artefacts such as concept journeys, service blueprints, and roadmaps that elevate the total user experience beyond immediate products or services.
• Facilitate collective understanding of the end-to-end, front-to-back experience by mapping the orchestration of events at the intersection of technology, business, and design.

Join our dynamic team and take on the challenge of shaping end-to-end enterprise experiences for users, prospects, customers, and employees. As a Service Designer, you'll generate insights through research, analyse findings to inform strategic initiatives, define key UX and organizational measurements, and design.

To stand out, experience with user research methods and tools, familiarity with service design frameworks, knowledge of UX design principles, and experience with visual design tools would be advantageous. Above all, a passion for service design and continuous improvement is essential.

Don’t miss this opportunity to grow and excel in a supportive and inclusive work environment. Apply now and become a driving force behind our organization’s success!

Required education: None

Preferred education: Bachelor’s Degree

Required technical and professional expertise:

• Proven experience in service design and methodologies.
• Experience of working with/ delivering for external clients.
• Strong research and analysis skills.
• Excellent communication and interpersonal skills.
• Ability to work well in a team and adapt to changing priorities.

As an equal opportunities employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 5 years. You must be able to hold or gain a UK government security clearance.

Preferred technical and professional experience:

• Experience with user research methods and tools.
• Familiarity with service design frameworks (e.g., Double Diamond, Service Design Network).
• Knowledge of UX design principles and practices.
• Experience with visual design tools (e.g., Sketch, Figma, Adobe XD).
• Passion for service design and continuous improvement.

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that dedication to our clients' success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment every day, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.