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For Companies At a Glance
- Tasks: Support and enhance audio-visual services at a prestigious site.
- Company: Join a leading global Audio-Visual integrator with exciting client partnerships.
- Benefits: Enjoy a competitive salary and an excellent benefits package.
- Why this job: Be part of a dynamic team driving innovation in AV technology.
- Qualifications: Experience in audio-visual support is essential.
- Other info: This role offers a chance to work with state-of-the-art technologies.
The predicted salary is between 28000 - 46000 £ per year.
Role Overview
Our immediate requirement is for an experienced AV Support Technician.
This is an exciting opportunity for an exceptional, experienced AV Support Technician to join an established operation with scope to drive and enhance the service at every opportunity.
Experience and seniority of the position will be reflected by the remuneration and benefits package.
Key Responsibilities
- Report into client stakeholder on a day-to-day basis.
- Based at Swindon NWH on a permanent basis – occasional travel to Northampton to oversee technical issues / maintenance activities
- Oversee and manage AV / UC systems on a day-to-day basis.
- Provide real time in room support for AV / UC related issues.
- Ensure incidents / tickets are logged via site protocol and resolved within SLA.
- Fault handling and ownership of all AV related tickets through to resolution.
- Locate faults or problems and provide solutions on a first /second line basis.
- Ability to provide systems work around in the event of failures.
- Manage equipment repairs and implement critical spares as required.
- Support / manage software / firmware updates once instructed via change control.
- Be fully competent in digital AV environments.
- IT literate, understand network architecture and structured cable infrastructures.
- Proactively train and support end users as required.
- Provide technical assistance and remain on standby for high profile events.
- Provide a meet & greet service as required to assist all VIP meetings and for clients who require a technician to help connect audio and video (virtually and in room as required).
- Generate daily reports and contact clients to establish full nature of meeting & requirements equipment / meeting room set ups as required.
- Provide support on an individual basis to users at all levels of seniority on audio visual equipment, connectivity, and applications where appropriate.
- Regular room / systems checks (daily / monthly).
- Assist with Ad Hoc moves and changes.
- Maintain accurate asset schedule for location.
- Maintain critical spares holding for location / UK.
- Attend weekly service / ticket review meetings as required.
- Full time support Monday to Friday between the hours of 07:00 – 19:00 (shift / rota) Flex as required.
- Attend monthly service review meetings as required and prepare reports / stats.
Audio Visual Technician employer: Prospero Integrated
Contact Detail:
Prospero Integrated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Audio Visual Technician
✨Tip Number 1
Familiarize yourself with the latest audio-visual technologies and trends. Being knowledgeable about current AV equipment and software will not only help you in interviews but also show your passion for the field.
✨Tip Number 2
Network with professionals in the AV industry. Attend local events or join online forums to connect with others who work in audio-visual support. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues in the past. Highlighting your problem-solving skills and experience will demonstrate your capability as an AV Support Technician.
✨Tip Number 4
Research the company and its clients thoroughly. Understanding their values, services, and the technologies they use will allow you to tailor your conversation and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Audio Visual Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio-visual support and any technical skills that align with the job description. Use specific examples of past projects or roles that demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention why you are interested in working with a leading global Audio-Visual integrator and how you can contribute to their team.
Highlight Technical Skills: In your application, emphasize your technical skills related to audio-visual equipment and technologies. Include any certifications or training that showcase your ability to handle state-of-the-art AV systems.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Prospero Integrated
✨Show Your Technical Skills
Be prepared to discuss your experience with various audio-visual technologies. Highlight specific projects where you successfully implemented AV solutions, and be ready to demonstrate your problem-solving skills in real-time.
✨Understand the Company Culture
Research the company and its values. Understanding their approach to client partnerships and service delivery will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations on the job. Think of examples from your past experiences where you resolved technical issues or improved service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you’ll be working with. This shows your genuine interest in the position and helps you gauge if the company is the right fit for you.
