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- Tasks: Lead operational improvements and manage care quality in various homes across the UK.
- Company: Barchester is a leading care provider dedicated to delivering quality care for residents.
- Benefits: Enjoy a competitive salary, mobile, laptop, and free training opportunities.
- Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
- Qualifications: Must be a pinned Nurse with experience in home management and service improvements.
- Other info: Flexibility required for travel and varied working hours, including nights and weekends.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE ROLE As Operations Manager within the North Division at Barchester, you\’ll drive a change and improvement programme alongside the Divisional Director, Regional Director and Line Managers in homes where specific operational challenges have been identified. We\’ll look to you to take on General Manager responsibilities and become a CQC Registered Manager if needed. It\’ll come under your remit to identify any concerns about the home through robust quality assurance, complaints, incidents or accidents and implement improvements where possible. With the support of our Business Manager, you\’ll also prepare an annual budget, manage all sales enquires and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management. By overseeing recruitment, training, motivation, communication, supervision and appraisal, you\’ll help to tackle any poor performance. At the heart of your leadership will be a determination to deliver quality care in fact, you\’ll be a role model who demonstrates person-centred care by building close and trusting relationships with residents. This is a demanding but rewarding national role that could see you based anywhere in the UK. You must be prepared to travel long distances with regular periods of time away from home. As you\’ll be working within our homes, you\’ll need to be flexible across days and nights, as well as bank holidays and weekends. You should also be available by mobile phone and email while out of hours. As Operations Manager, you can expect a lot of responsibility and pressure and you\’ll be a strong, resilient and confident individual who will thrive on this. ABOUT YOU You must be a pinned Nurse, with extensive experience of managing a home and leading service improvements to join us as an Operations Manager. It\’s also important that you have a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment and compliance with the appropriate Acts. You\’ll be able to maintain good working relationships with our external regulatory or purchasing bodies with your excellent communication skills and ability to build collaborative relationships. REWARDS PACKAGE As well as a competitive salary, we can offer you impressive benefits, including a mobile, laptop, and free training and development. You\’ll have plenty of opportunity to grow your career in a large organisation with a warm and supportive environment. If you\’d like to use your leadership and people skills in an organisation that provides the quality care you\’d expect for your loved ones, this is an empowering and rewarding place to be. 7766 #TJ #LSP #LI-Remote JBRP1_UKTJ
Operations Manager - North Division employer: Barchester Healthcare
Contact Detail:
Barchester Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - North Division
✨Tip Number 1
Familiarize yourself with the specific operational challenges that Barchester faces in their North Division. Research recent news articles or reports about the organization to understand their current priorities and how you can contribute to their improvement programs.
✨Tip Number 2
Highlight your experience in managing a home and leading service improvements during any networking opportunities. Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations for the Operations Manager role.
✨Tip Number 3
Prepare to discuss your understanding of regulatory and statutory requirements in detail. Be ready to provide examples of how you've successfully navigated compliance issues in previous roles, as this will demonstrate your capability to manage the responsibilities of the position.
✨Tip Number 4
Showcase your leadership style by preparing anecdotes that illustrate your ability to build strong relationships with residents and staff. Emphasize your commitment to person-centred care, as this aligns with Barchester's values and mission.
We think you need these skills to ace Operations Manager - North Division
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing a care home and leading service improvements. Emphasize your nursing background and any relevant leadership roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering quality care and your understanding of regulatory requirements. Mention specific examples of how you've successfully tackled operational challenges in the past.
Showcase Leadership Skills: Demonstrate your leadership style and how it aligns with Barchester's values. Discuss your approach to performance management, recruitment, and team motivation, providing concrete examples.
Highlight Flexibility and Resilience: Given the demands of the role, emphasize your ability to travel and work flexible hours. Share experiences that showcase your resilience and confidence in high-pressure situations.
How to prepare for a job interview at Barchester Healthcare
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles and how you've successfully managed teams. Highlight specific examples where you drove change or improved performance in a challenging environment.
✨Demonstrate Knowledge of Regulatory Standards
Familiarize yourself with the relevant regulatory and statutory requirements, such as health and safety regulations and compliance acts. Be ready to explain how you have ensured compliance in past roles.
✨Emphasize Communication Skills
Since building relationships is key in this role, prepare to share examples of how you've effectively communicated with both staff and external bodies. Discuss any strategies you've used to foster collaboration.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think about potential operational challenges you might face and how you would address them, particularly in terms of quality assurance and resident care.
