Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers to negotiate payment arrangements and provide financial support.
- Company: Join InterQuest Group, a leading specialist mortgage lender known for award-winning products.
- Benefits: Enjoy hybrid working, competitive salary, annual bonus, and extensive perks like private medical insurance.
- Why this job: Make a real impact by helping customers manage their finances while developing your skills in a supportive environment.
- Qualifications: Previous experience in financial support or arrears roles is essential; strong communication skills are a must.
- Other info: This role offers a vibrant workplace culture and opportunities for personal growth.
The predicted salary is between 26500 - 28000 £ per year.
Our client is a leading specialist mortgage lender who provides award-winning products. Due to expansion, they’re looking to recruit a Collections Executive paying between £26,500 and £28,000, plus up to a 12.5% annual bonus. This is to be based from their office in Wolverhampton, where they have a hybrid working policy in place.
You will undertake all aspects of financial support activity utilising inbound and outbound technology, confidently negotiating payment arrangements or alternative solutions for individual customer situations to minimise bad debts.
What is expected of the Collections Executive?
- Communicating effectively with customers to understand their financial situation, asking exploratory questions to ensure a thorough understanding of their circumstances to agree suitable arrangements for repayment.
- Using a variety of communication channels to ensure timely interaction with customers predominantly via telephone, but also via email and letters.
- Ensuring a consistently high level of customer service through all communication methods, using appropriate tools and methods available.
- Making business and customer orientated decisions on suitable next steps whilst ensuring there is a good customer outcome throughout the journey.
- Identifying customers that show signs of vulnerability and working within the Group’s framework to ensure suitable steps are taken.
- Updating system notes to accurately reflect the conversation with the customer.
- Developing your overall performance based on feedback shared from the Quality Assurance team regarding the quality of your call handling, case handling and effectiveness.
What we look for in a Collections Specialist?
- Previous experience in a financial support or arrears role.
- Comfortable speaking to customers on the phone.
- Strong verbal negotiation, communication, empathy and listening skills.
What the Collections will receive?
- Between £26,500 and £28,000.
- Up to 12.5% annual bonus.
- Hybrid working.
- 28 days annual leave plus bank holidays.
- Contributory pension (8% employer, 5% employee).
- Life Assurance (4x salary) plus Group Income Protection.
- Access to Private Medical Insurance and Medical Cash Plan.
- Additional benefits such as Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase/sell schemes, Employee Perk Portals, Payroll giving and save as you earn scheme.
InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.
Collections Executive employer: InterQuest Group
Contact Detail:
InterQuest Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Executive
✨Tip Number 1
Familiarise yourself with the mortgage lending industry and the specific challenges customers face. Understanding common financial difficulties will help you empathise with clients and negotiate effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different customer scenarios can boost your confidence and prepare you for real conversations where you need to negotiate payment arrangements.
✨Tip Number 3
Research the company culture at InterQuest Group. Knowing their values and approach to customer service will allow you to align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 4
Network with current or former employees of InterQuest Group on platforms like LinkedIn. They can provide insights into the role and the interview process, which can give you an edge when applying.
We think you need these skills to ace Collections Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Executive. Familiarise yourself with the skills required, such as negotiation and communication, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in financial support or arrears roles. Use specific examples to demonstrate your ability to handle customer interactions and negotiate payment arrangements.
Craft a Strong Cover Letter: Your cover letter should reflect your understanding of the role and the company. Mention why you are interested in working for InterQuest Group and how your skills align with their expectations for a Collections Executive.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at InterQuest Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Collections Executive. Familiarise yourself with financial support activities and the importance of effective communication with customers.
✨Showcase Your Communication Skills
Since the role involves a lot of customer interaction, be prepared to demonstrate your verbal negotiation and listening skills. Practice answering questions clearly and empathetically, as this will be crucial in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions where you may need to explain how you would handle specific customer situations. Think about examples from your past experience that highlight your problem-solving abilities and customer service focus.
✨Research the Company
Take some time to learn about InterQuest Group and their values. Understanding their approach to customer service and financial support will help you align your answers with what they are looking for in a candidate.
