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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences at Waitrose.
- Company: Join the UK's largest employee-owned business, known for its commitment to quality and service.
- Benefits: Enjoy flexible working arrangements and be part of a supportive, inclusive culture.
- Why this job: Make a real impact in retail while growing your leadership skills in a dynamic environment.
- Qualifications: Experience in retail leadership and a passion for customer service are essential.
- Other info: Opportunities for personal development and a chance to contribute to a diverse team.
The predicted salary is between 28800 - 43200 £ per year.
About the role
As a Deputy Branch Manager in Waitrose, you will ensure that every customer who visits your shop has an exceptional shopping experience. Use your outstanding leadership skills to inspire and develop your team of Partners. You will contribute to the Partnership's overall performance by being a positive role model in delivering outstanding Partner-led customer service that is distinctively Waitrose, passionate Partners serving food lovers. Help maximize every sales opportunity and improve commercial results.
Key Responsibilities
- Supporting the Branch Manager by leading and developing a team of managers to create an inspiring and supportive working culture for Partners, fostering a world-class shopping experience for customers.
- Deputising for the Branch Manager in their absence, ensuring excellent commercial, operational, and people leadership for the shop and your specific areas of focus.
- Demonstrating a passion for retail and using your knowledge to drive commercial success.
- Being an ambassador for the Partnership and its values through exceptional communication and engagement with customers, local business groups, community leaders, and Partners.
- Committing to the delivery of the Partnership's Diversity & Inclusion strategy by recruiting and developing a diverse team.
- Approaching change and adversity with resilience and supporting your teams through these moments.
Essential skills/experience you'll need
- Demonstrable passion for and understanding of retail.
- Experience in a fast-paced, customer-centric leadership role, responsible for developing large teams and driving sales, profit, and service targets.
- A proven track record of identifying and delivering commercial opportunities and outcomes.
- Experience in continuous improvement, using data and insights to develop long-term strategies.
- Stakeholder management, influencing, and persuasion skills to support trade in your shop.
- Regulatory compliance management.
Desirable skills/experience you may have
- Personal Licence Holder.
- Food Hygiene Level 3.
- Strong understanding and experience of the employee lifecycle, including recruitment, onboarding, learning and development, disciplinary, and grievance procedures.
- Understanding of food retail and the competitive landscape.
About The Partnership
We’re the largest employee-owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees; we’re Partners, driven by our purpose to build a happier world. As we look to the future, there’s never been a more exciting time to join us. We’re focused on being brilliant at retail, continuously innovating, adapting, and diversifying. We remain committed to price, quality, and service excellence in John Lewis and passionately serving food lovers in Waitrose. As Partners, we share ownership and its rewards. We contribute to our success, working together through good and challenging times, and uphold our values of kindness and respect. We all own making the Partnership a place where everyone belongs. We embrace differences and create an environment where we can be ourselves and thrive, growing individually and collectively. As Partners, we make a difference. And we all own it.
Important points to note:
- Some roles may require pre-employment vetting, including DBS checks. If applicable, you will be informed during the recruitment process. DBS checks will be carried out by a registered third-party body, and financial probity checks may also be required.
- We recommend applying promptly, as vacancies may close early if we receive many applications.
- We support flexible working arrangements to promote work-life balance, including flexible or compressed hours, job sharing, or shorter contracts. Please discuss this during your interview.
Deputy Branch Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Branch Manager
✨Tip Number 1
Showcase your leadership skills by preparing examples of how you've successfully developed and inspired teams in previous roles. Think about specific situations where your guidance led to improved performance or morale.
✨Tip Number 2
Familiarise yourself with Waitrose's values and customer service philosophy. Be ready to discuss how you can embody these principles and contribute to creating a world-class shopping experience for customers.
✨Tip Number 3
Prepare to discuss your understanding of the retail landscape, particularly in food retail. Highlight any insights you have on current trends and how they could impact sales and customer engagement at Waitrose.
✨Tip Number 4
Think about your approach to diversity and inclusion in the workplace. Be ready to share your experiences in recruiting and developing diverse teams, and how you can support Waitrose's commitment to these values.
We think you need these skills to ace Deputy Branch Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and essential skills required for the Deputy Branch Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Leadership Experience: Emphasise your leadership skills in your CV and cover letter. Provide specific examples of how you've developed teams, driven sales, and improved customer service in previous roles.
Highlight Passion for Retail: Demonstrate your passion for retail in your application. Discuss any relevant experiences that showcase your understanding of the retail environment and your commitment to delivering exceptional customer service.
Tailor Your Application: Customise your CV and cover letter for this specific role at Waitrose. Use keywords from the job description and reflect the values of the Partnership, such as diversity, inclusion, and community engagement.
How to prepare for a job interview at John Lewis Partnership
✨Show Your Passion for Retail
Make sure to express your enthusiasm for the retail industry during the interview. Share specific examples of how your passion has driven your success in previous roles, and how you plan to bring that same energy to Waitrose.
✨Demonstrate Leadership Skills
Prepare to discuss your experience in leading teams, especially in fast-paced environments. Highlight instances where you've inspired and developed team members, and be ready to explain how you would foster a supportive culture at Waitrose.
✨Understand the Partnership's Values
Familiarise yourself with the values of the Partnership and be prepared to discuss how you embody these principles. Show that you can be an ambassador for the brand by sharing examples of how you've engaged with customers and local communities in the past.
✨Be Ready for Change Management Questions
Expect questions about how you handle change and adversity. Prepare examples of how you've supported your teams through challenging times, demonstrating resilience and adaptability, which are key traits for the Deputy Branch Manager role.
