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- Tasks: Lead daily operations and enhance customer experience at Leckford Hotels & Campsite.
- Company: Join the largest employee-owned business in the UK, home to John Lewis and Waitrose.
- Benefits: Enjoy flexible working arrangements and a supportive work-life balance.
- Why this job: Be part of a dynamic team creating memorable guest experiences while driving innovation.
- Qualifications: Experience in senior hospitality roles and strong leadership skills required.
- Other info: Salary ranges from £38,000 to £57,500 with opportunities for personal growth.
The predicted salary is between 32000 - 46000 £ per year.
As Deputy Manager at Leckford Hotels & Campsite, you will be central to our dynamic hospitality team, directing daily operations. Working closely with the General Manager and department heads, you will aim to meet sales targets and enhance customer experience, especially within our catering services. This role involves managing sales strategies, identifying growth opportunities, and improving operational efficiency. You will collaborate with hotel leadership to implement innovative projects that create memorable guest experiences.
Salary: £38,000 - £57,500
Contract type: Permanent
Working pattern: 37.5 hours per week, a mix of shifts on a rota basis—Monday to Friday with alternate weekends
Location: Leckford Hotel Sites
Key responsibilities:
- Operational management of Leckford Abbas, lodges & camping, and Longstock House
- Overall responsibility for food and beverage operations
- Implementing new initiatives aligned with the business plan
- People management, including development and performance reviews for direct reports
- Developing and executing marketing and sales strategies
- Collaborating with department managers to meet business goals
- Monitoring budgets and financial performance
- Overseeing policy enforcement and success metrics
- Maintaining customer satisfaction, sales, profit, and occupancy levels
- Driving profitability through sales increases and cost reductions
- Ensuring a profitable and cohesive food and beverage operation
- Partner development, performance, and empowerment
- Successful rollout of initiatives ensuring efficiency and compliance
Essential skills/experience:
- Experience in senior hospitality roles
- Proven leadership in food and beverage operations
- Strong communication and interpersonal skills
- Proficiency with hotel booking systems and POS
- Excellent organizational and planning skills
- Commitment to delivering exceptional customer service
- Food Hygiene Level 4 preferred but not essential
The partnership: We’re the largest employee-owned business in the UK, home to John Lewis and Waitrose. We’re committed to building a happier world, focusing on retail excellence, innovation, and diversity. As Partners, we share ownership, contribute to our success, and foster an environment of kindness, respect, and inclusion. We believe in growth—individually and collectively—and creating a workplace where everyone can thrive.
All roles are subject to pre-employment checks, including DBS and financial probity checks where applicable. We encourage early applications as roles may close early due to high interest. We support flexible working arrangements to promote work-life balance; discuss options with the hiring manager during your interview.
Deputy Manager employer: John Lewis Partnership
Contact Detail:
John Lewis Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager
✨Tip Number 1
Familiarise yourself with the John Lewis Partnership's values and culture. Understanding their commitment to employee ownership and customer service will help you align your responses during interviews, showcasing how you can contribute to their mission.
✨Tip Number 2
Network with current or former employees of Leckford Hotels & Campsite. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the team dynamics and operational challenges, which you can reference in your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills in hospitality, particularly in food and beverage operations. Be ready to discuss how you've successfully implemented sales strategies or improved customer satisfaction in previous roles.
✨Tip Number 4
Research current trends in the hospitality industry, especially those related to customer experience and operational efficiency. Being knowledgeable about these trends will allow you to engage in meaningful conversations during your interview and show your proactive approach to the role.
We think you need these skills to ace Deputy Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and skills required for the Deputy Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in hospitality management, particularly in food and beverage operations. Use bullet points for clarity and focus on achievements that demonstrate your leadership skills.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your commitment to customer service. Mention specific examples of how you've successfully managed teams or improved operational efficiency in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at John Lewis Partnership
✨Showcase Your Leadership Skills
As a Deputy Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed operations, particularly in hospitality settings.
✨Understand the Business Goals
Familiarise yourself with John Lewis Partnership's business objectives and values. Be ready to discuss how you can contribute to meeting sales targets and enhancing customer experience, especially in food and beverage operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios where you've improved efficiency or resolved customer complaints effectively.
✨Emphasise Customer Service Commitment
Highlight your dedication to exceptional customer service. Share specific instances where you've gone above and beyond to ensure guest satisfaction, as this aligns with the role's focus on creating memorable experiences.
