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- Tasks: Lead the team at Upperbanks, ensuring high-quality customer service and operational management.
- Company: urbanbubble is a dynamic property management company focused on exceptional resident experiences.
- Benefits: Enjoy a full-time role with opportunities for professional development and a supportive work culture.
- Why this job: Join a passionate team dedicated to continuous improvement and making a real impact in the community.
- Qualifications: Experience in property management or hospitality, strong communication skills, and a passion for team development.
- Other info: We are an equal opportunity employer and support applicants throughout the recruitment process.
The predicted salary is between 43200 - 72000 £ per year.
urbanbubble are looking for an outstanding General Manager to lead the team at our Upperbanks development in Rochdale! The General Manager will be solely responsible for delivering all aspects of the lettings and management of the development, including the delivery of exceptionally high-quality customer service.
What will you do?
- Be solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including the delivery of exceptionally high-quality customer service.
- Ensuring the smooth running of the building and that all the resident services are carried out to a high standard.
- Provide inspirational leadership to a highly motivated team that are committed to working within a culture of continuous improvement, outstanding performance, and excellent levels of Resident satisfaction.
- Managing and creating the budget for the building, ensuring the operation is run both efficiently and effectively.
- Contribute to weekly, monthly and quarterly client reporting on lettings performance and operational budget management.
- To implement and fully support an engagement strategy that includes resident communication and events as well as feedback and satisfaction levels.
- To ensure Health and Safety policies and procedures are being properly implemented and a safe environment is provided for residents and staff.
- Deliver all KPI’s through effective operational management and deliver the highest possible standards in line with Service Level Agreements.
- To recruit, develop and retain talent by promoting peak performance through effective people management, embracing the one-to-one and review process.
What are we looking for?
- Comparable Property Management experience within Residential or Hospitality.
- Good understanding and practical experience of H&S and building management.
- Experience of managing budgets.
- Strong communication, influencing and relationship skills.
- Excellent people management skills and experience of managing large teams.
- Experience developing high performing teams in a fast-paced demanding environment.
- The ability to work proactively and to use initiative in a highly competitive and dynamic environment.
- High levels of energy, drive, enthusiasm and passion for developing themselves and supporting their team.
- Health and Safety qualification.
- IRPM foundation level qualification (or willingness to work towards).
urbanbubble requires people who are professional, hard-working, innovative, passionate, who are effective in their roles and who truly engage with the customer. We are an equal opportunity employer, and invite applicants to contact us to identify any additional support you may need during the recruitment process.
General Manager employer: Urbanbubble
Contact Detail:
Urbanbubble Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Familiarise yourself with urbanbubble's values and culture. Understanding their commitment to high-quality customer service and continuous improvement will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare specific examples from your past experience that demonstrate your ability to manage budgets and lead teams effectively. Highlighting your successes in these areas can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of urbanbubble on platforms like LinkedIn. Gaining insights into their experiences can provide you with valuable information to discuss during your interview.
✨Tip Number 4
Showcase your passion for property management and customer satisfaction in your conversations. Urbanbubble is looking for individuals who are not only skilled but also genuinely enthusiastic about enhancing resident experiences.
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or hospitality. Emphasise your leadership skills and any achievements related to budget management and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully managed teams and improved customer satisfaction in previous positions.
Highlight Relevant Qualifications: If you have a Health and Safety qualification or an IRPM foundation level qualification, be sure to mention these prominently. If you're working towards them, include that information as well.
Showcase Your People Management Skills: Provide examples of how you've developed high-performing teams in fast-paced environments. Discuss your approach to people management and how it aligns with urbanbubble's values of innovation and engagement.
How to prepare for a job interview at Urbanbubble
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivation and performance improvement.
✨Understand Budget Management
Since budget management is a key responsibility, be ready to discuss your experience with financial oversight. Bring specific examples of budgets you've managed, how you ensured efficiency, and any strategies you implemented to stay within budget.
✨Emphasise Customer Service Excellence
Urbanbubble values high-quality customer service. Be prepared to share instances where you've gone above and beyond for customers or residents, and how you measure satisfaction levels within your team.
✨Familiarise Yourself with Health and Safety Protocols
Given the importance of health and safety in this role, brush up on relevant regulations and your experience in implementing them. Discuss how you've created safe environments in previous roles and your commitment to ongoing compliance.
