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- Tasks: Engage with clients, support sales, and maintain accurate records.
- Company: Join Hydro-X Training, a top UK provider of Health, Safety & Compliance training.
- Benefits: Enjoy 23 days leave, life insurance, and discounts on shopping and gym memberships.
- Why this job: Make a real impact in a fast-paced environment while growing your career.
- Qualifications: Experience in sales or customer service, strong communication skills, and IT proficiency required.
- Other info: Opportunities for progression and development in a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Location: Hydro-X Training, Unit 5, Kingfisher Way, Dinnington, South Yorkshire, S25 3AF
Hours: Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
Salary: £30,000 + Bonus Opportunities
Ready to make a real impact with one of the UK’s leading training providers? Hydro-X Training Ltd, part of Marlowe Environmental Services, is one of the UK’s largest and most respected providers of Health, Safety & Compliance training. Every year, we help raise the standard of workplace safety nationwide by delivering expert-led, high-quality training solutions to a wide range of industries. As we continue to grow by around 30% year-on-year, we’re looking for a motivated and customer-focused Sales Support Executive to join our high-performing team. This is an exciting opportunity to be part of a fast-paced, ambitious business where your work truly makes a difference.
What you’ll be doing:
- Building relationships with clients through warm calls and prospecting.
- Coordinating appointments and supporting the sales team with scheduling.
- Keeping CRM systems and internal records up to date and accurate.
- Offering professional advice and guidance to help clients find the right training solutions.
- Supporting team meetings and representing the business with professionalism and energy.
What we’re looking for:
- Previous experience in sales or a customer-focused role.
- Excellent communication skills with the ability to build rapport and maintain client relationships.
- A genuine, consultative approach to sales and client engagement.
- Confident using IT systems and CRM tools.
- Organised, detail-oriented and capable of working independently and as part of a team.
- Eager to learn, grow and develop your career in a dynamic, forward-thinking company.
Benefits:
- 23 days of annual leave plus bank holidays – increasing to 25 with length of service
- 10 extra paid days leave for Reservists and Cadet Force Adult Volunteers to attend their annual training
- Life Insurance offered after 6-month service
- Enhanced Sickness, Bereavement, Maternity and Paternity pay
- Employee Assistance Programme for all personal concerns, finance, home etc
- Pension salary sacrifice scheme resulting in National Insurance savings
- Annual pay reviews
- Accredited mental health first aiders available for confidential help and support
- Access to our benefits platform for discounts on shopping, financial wellbeing advice, gym memberships, tech benefits, cycle to work and many more
- Free Mortgage Advice
- Length of Service awards at key milestones starting at 5 years
- Lots of progression and development opportunities.
If you’re ready to join a winning team and advance your career, we’d love to hear from you!
Built on Sustainability, Trust, Accountability, Respect, Safety
Customer Support Specialist employer: Marlowe PLC
Contact Detail:
Marlowe PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with Hydro-X Training's services and values. Understanding their approach to health, safety, and compliance training will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills by role-playing common customer scenarios. This will prepare you for the consultative sales approach they value and show that you're ready to build rapport with clients from day one.
✨Tip Number 3
Get comfortable with CRM systems if you haven't already. Familiarity with these tools will not only boost your confidence but also demonstrate your readiness to keep records accurate and up to date, which is crucial for the role.
✨Tip Number 4
Network with current or former employees of Hydro-X Training on platforms like LinkedIn. They can provide insights into the company culture and expectations, giving you an edge in understanding what it takes to succeed in the role.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales or customer support. Use specific examples that demonstrate your ability to build relationships and maintain client rapport, as these are key skills for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your previous experiences align with the responsibilities of the Sales Support Executive role and express your eagerness to contribute to Hydro-X Training's mission.
Highlight IT Skills: Since the role requires confidence in using IT systems and CRM tools, be sure to mention any relevant software you are familiar with. This could include specific CRM platforms or general IT skills that would benefit the team.
Showcase Your Organisational Skills: Provide examples in your application that demonstrate your organisational abilities and attention to detail. Mention any experience you have in coordinating appointments or managing schedules, as this is an important aspect of the job.
How to prepare for a job interview at Marlowe PLC
✨Research the Company
Before your interview, take some time to learn about Hydro-X Training and its mission. Understanding their focus on health, safety, and compliance training will help you align your answers with their values and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Specialist, excellent communication is key. Prepare examples of how you've successfully built rapport with clients in previous roles. Be ready to discuss your approach to handling difficult conversations and maintaining positive relationships.
✨Familiarise Yourself with CRM Tools
Since the role involves keeping CRM systems up to date, make sure you're comfortable discussing any relevant experience you have with CRM software. If you haven't used one before, research common tools and be prepared to explain how you'd quickly adapt to new systems.
✨Demonstrate Your Organisational Skills
The job requires being detail-oriented and organised. Think of specific instances where you've successfully managed multiple tasks or projects. Highlight your ability to prioritise effectively and work independently while still being a team player.
