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For Companies At a Glance
- Tasks: Engage with customers, process transactions, and assist with savings accounts in a friendly environment.
- Company: Join a top-rated building society dedicated to serving local communities for over seven years.
- Benefits: Enjoy competitive pay, flexible hours, health perks, and a supportive work-life balance.
- Why this job: Be part of a caring team that values individuality and offers growth opportunities.
- Qualifications: No experience needed, just bring your people skills and eagerness to learn.
- Other info: Flexible working hours with a 21-hour weekly contract and a tailored training programme.
The predicted salary is between 14315 - 15931 £ per year.
About the role
Would you like to be part of a team that has won Best Regional Building Society for 7 consecutive years? A team that values providing financial advice on our high streets for local communities. Do you excel in a face-to-face, customer-focused environment? If yes, our Customer Adviser role might be perfect for you. Using your excellent people skills, you will engage with customers daily, listening and understanding their financial needs and goals. Your daily tasks include opening and setting up tills, making customer appointments, processing transactions, assisting with savings accounts, cashing up, and closing the branch. We also value taking time to connect with colleagues over a cup of tea! The working hours are 21 hours per week, on Monday, Wednesday, and Friday, with Saturdays on a rota basis (typically until 12pm).
About You
Top skills include building relationships, listening, and empathy. You should be a natural team player, eager to work closely with colleagues to deliver outstanding customer service and support the Society's needs. No prior financial services experience is necessary, but a desire to learn and develop is essential. We offer a tailored 12-week training program, development conversations, and career growth opportunities.
About Us
As an inclusive, member-owned mutual, we reflect the diverse communities we serve. We value and celebrate individuality, fostering a sense of belonging for all colleagues.
What We Offer
- Competitive salary based on above-market pay scales, plus:
- Bonus scheme (target 5%, up to 10%)
- Pension contributions (up to 9%)
- Performance reviews
- Mortgage scheme
- Electric car salary sacrifice
- Life assurance and income protection
- Access to financial advisers and discounts
Work/Life Balance
- 21-hour weekly contract
- 25 days’ leave + bank holidays (rising to 30)
- Option to buy/sell holiday days
- Enhanced family leave benefits
Health & Wellbeing
- Health cash plan
- Employee assistance program
- Onsite gym and discounts
- Volunteering days
- Cycle to work scheme
We are committed to accessible recruitment processes. If you need support or adjustments, contact your recruiter at sarah.smith@newcastle.co.uk.
Why work here?
People are at the heart of everything we do. We care about our customers, communities, and colleagues. Joining us means you will be welcomed, respected, encouraged, and supported to achieve your goals.
Customer Adviser - Part Time employer: Newcastle Building Society
Contact Detail:
Newcastle Building Society Recruiting Team
sarah.smith@newcastle.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Adviser - Part Time
✨Tip Number 1
Familiarise yourself with the company’s values and community involvement. Since this role is all about connecting with customers, showing that you understand and appreciate their commitment to local communities can set you apart during the interview.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family about financial topics. This will help you feel more comfortable discussing financial needs and goals, which is crucial for a Customer Adviser role.
✨Tip Number 3
Prepare examples of how you've successfully built relationships in previous roles or experiences. Even if they aren't in financial services, demonstrating your ability to connect with others will highlight your suitability for the position.
✨Tip Number 4
Research common customer service scenarios in the financial sector. Understanding typical challenges and how to address them will show your eagerness to learn and adapt, which is essential for this role.
We think you need these skills to ace Customer Adviser - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your people skills, ability to build relationships, and customer service experience in your CV and cover letter. Use specific examples to demonstrate your listening skills and empathy.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for this particular organisation and how you can contribute to their success.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Newcastle Building Society
✨Showcase Your People Skills
As a Customer Adviser, your ability to connect with customers is crucial. Prepare examples of how you've successfully built relationships in previous roles or situations, highlighting your listening and empathy skills.
✨Understand the Role
Familiarise yourself with the daily tasks mentioned in the job description, such as processing transactions and assisting with savings accounts. This will help you demonstrate your understanding of the role during the interview.
✨Express Your Willingness to Learn
Since no prior financial services experience is necessary, emphasise your eagerness to learn and develop. Discuss any relevant experiences where you've quickly adapted to new environments or acquired new skills.
✨Emphasise Teamwork
The role requires a natural team player. Be ready to share examples of how you've collaborated with colleagues in the past, and express your enthusiasm for working closely with others to deliver outstanding customer service.
