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For Companies At a Glance
- Tasks: Lead shifts and support the F&B team in delivering exceptional service.
- Company: Join Mar Hall, a luxurious 5-star resort set in stunning woodland near Glasgow.
- Benefits: Enjoy discounts on accommodation, food, golf, spa, and free leisure facilities access.
- Why this job: Be part of a passionate team creating unforgettable guest experiences in a prestigious setting.
- Qualifications: Experience in a similar role is preferred; excellent customer service skills are essential.
- Other info: Uniform provided if required; enjoy a supportive work environment with great perks.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Mar Hall is a 5-star resort nestled within 240 acres of private woodland estate on the banks of the River Clyde. Just minutes from Glasgow Airport and 20 minutes from the city centre, the resort blends effortless luxury with a warm, welcoming spirit. Following a multi-million-pound transformation, Mar Hall is evolving into one of the UK’s leading leisure and luxury travel destinations. Our offering includes beautiful bedrooms and suites, a championship golf course, a luxury spa and wellness experience, exceptional dining, and elegant event spaces. With a proud heritage and an exciting new chapter ahead, we are passionate about creating unforgettable guest experiences while investing in our people, our place, and our purpose.
Key responsibilities of the Food and Beverage Supervisor will include:
- Run shifts and provide direction and support for colleagues in the F&B department, including the dining room, bar, private dining and meetings and events.
- Be fully conversant with the wine list.
- Prepare and serve appropriately, using legal measures and relevant glassware.
- Cash up at end of shift and follow correct procedures for banking.
- Deal with queries from all guests and do utmost to provide guest satisfaction.
- Operate computerised tills using correct prices and follow correct cash procedures.
- Ensure all promotions and deals are correctly inputted into the till.
- Ensure correct menus and prices are displayed.
- Open and close areas following correct procedure.
- Undertake daily and weekly cleaning following cleaning checklists.
- Provide consistent quality customer service.
- Complete all paperwork efficiently, correctly and on time.
- Order stock and keep stock levels to a correct level.
- Deal with customer complaints and then report to a manager.
- Ensure health and safety procedures are consistently applied in accordance with hotel health and safety policy.
The Ideal Food and Beverage Supervisor:
- Experience of working in a similar role and/or environment (preferably in a high-end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage).
- High standard of personal presentation.
- Ability to give excellent customer service.
- Ability to work on own initiative.
- Ability to work unsupervised.
- Ability to work well within a team.
- Sound knowledge of Food Hygiene and Health & Safety.
Benefits:
- Hotel Accommodation, Food, Golf & Spa discounts.
- Friends and family discounts.
- Recommend a Friend.
- Uniform (if required for your role).
- Free on-site parking.
- Complimentary use of Leisure Facilities.
- Employee Assistant Programme.
Food & Beverage Supervisor (breakfast) employer: Mar Hall
Contact Detail:
Mar Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Supervisor (breakfast)
✨Tip Number 1
Familiarise yourself with Mar Hall's offerings and values. Understanding their commitment to luxury and guest experience will help you align your answers during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Brush up on your knowledge of food hygiene and health & safety regulations. Being able to discuss these topics confidently will demonstrate your readiness for the role and your commitment to maintaining high standards.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of specific examples from your past experiences where you went above and beyond for guests, as this is crucial for a position in a high-end environment like Mar Hall.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed at Mar Hall.
We think you need these skills to ace Food & Beverage Supervisor (breakfast)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage sector, especially in high-end restaurants or hotels. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Mar Hall's values. Mention specific experiences that align with the responsibilities of the Food & Beverage Supervisor role, such as managing shifts or dealing with customer complaints.
Highlight Relevant Skills: In your application, be sure to highlight skills that are crucial for the role, such as knowledge of food hygiene, health and safety procedures, and your ability to work both independently and as part of a team. Use examples to illustrate these skills.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is vital in the hospitality industry.
How to prepare for a job interview at Mar Hall
✨Know the Menu Inside Out
Familiarise yourself with the food and beverage offerings at Mar Hall, especially the wine list. Being able to discuss menu items confidently will impress your interviewers and show your genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight any experiences where you resolved complaints or went above and beyond for guests, as this is crucial for a Food & Beverage Supervisor.
✨Showcase Leadership Abilities
Be ready to discuss your experience in leading teams and managing shifts. Share specific instances where you supported colleagues or improved team performance, as this will demonstrate your capability to run shifts effectively.
✨Understand Health & Safety Regulations
Brush up on food hygiene and health and safety procedures relevant to the hospitality industry. Being knowledgeable about these regulations will show that you take guest safety seriously and are prepared to uphold the hotel's standards.
