Customer Contact Centre Executive

Location: Hedge End Region Hampshire
Category: Customer Contact Centre – Southampton (CCC) (Customer Contact Centre Executive)
Vacancy Type: Permanent/Full Time
Salary: £33,000 OTE Competitive Salary (uncapped)

Job Summary

Are you looking for a change in career? Do you have a passion for excellent Customer Service? Are you energetic, friendly, and welcoming to customers and colleagues? Our Customer Contact Centre has a position available for a Customer Contact Centre Executive (or a Call Centre Agent for those of you who have been in a similar position in the past). You will join a fabulous team in the heart of the Hedge End retail park. Working for a prestigious Motor Group, Snows has been in the automotive industry for 60 years! We are looking for passionate, ethical, and energetic people to join our onsite Contact Centre Team. Unlike other companies, you will work in a warm and inviting office environment with a caring and supporting team to help guide you to being the best you can be.

There is local free car parking within walking distance and the Hedge End train station is just 1 mile away from the office, with good local Bus links. We would like to invite you to apply for our Booking Office positions available now! Full time hours will help you earn more money and be successful. You will be able to earn upwards of £30,000 per year with the training and support that you will receive. NOTE: This is not a Sales position and yet still has the opportunity to earn very well through excellent Customer Service skills and would also suit those looking for a Customer Service Advisor position.

What’s in it for you?

• Competitive salary + commission
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service with Snows at 5, 10, 15, 20 years anniversary (Pro rata for part time employees).
• Birthday day off
• Christmas and New Year shutdown days so that you can spend time with your family and friends!
• No Sunday or Bank Holiday working!
• Discounts on shopping vouchers and retail outlets – so you can treat yourself without breaking the Bank!
• Automotive discounts on MOT, Servicing and Parts – to keep your own car in tip top condition!
• And you can earn even more money by recommending your friends to come and work with us too through our refer a friend scheme!

Responsibilities

Your role will be to make and receive phone calls for our existing customers, providing help and assistance in booking them in for their MOT, Servicing and all other work related to their vehicle. This is a “warm” call position, where customers are expecting to receive our notifications; there is no cold calling here. You will contact about 60% outbound and 40% inbound calls, but this mix may vary with the time of year.

The ability to be flexible with your working hours is required for this role due to a 4‑week shift rotation. Shifts will range from 8:00 am to 8:00 pm Monday to Friday. Saturday 9:00 am to 1:00 pm (Saturday working is only one Saturday in four!). Shifts are designed to allow most weekends for a better work‑life balance.

Important Consent Note

By clicking the “Submit Application” button, you are expressly giving your consent to us sharing your CV within Snows for the purpose that other roles within the Group may be suitable for you. As a result, you are giving your consent to receive email contact from Snows for the purpose of discussing available roles with you. Snows will not use your details for any other purpose or share your details with any third parties outside of the Group. If you do not give your explicit consent for the reasons stated above, please do not click the “Submit Application” button.

Application

We look forward to receiving your CV for consideration! The advert will remain open until the vacancy has been filled. Interviews will take place throughout this period; therefore, we encourage you to apply early to avoid disappointment. Due to the volume of applications, only shortlisted applicants will be contacted. If you do not hear from us within 2 weeks of applying then please assume you have been unsuccessful on this occasion.

Thank you for applying to Snows.