Unix/Linux Engineer

We are seeking a Unix/Linux Support Engineer responsible for maintaining and supporting our Unix/Linux-based systems, providing timely technical support, and resolving incidents to ensure system reliability. The ideal candidate will have experience in Unix/Linux system administration, troubleshooting, and scripting, with a customer-focused approach to issue resolution. This role will require you to be on site in Barrow-In-Furness 5 days per week.

Your role:

• The Unix/Linux Support Engineer will monitor, maintain, and support Linux/Unix systems in production and development environments, promptly addressing incidents, service requests, and changes according to established SLAs.
• This role includes performing routine system checks, patching, and updates to maintain optimal performance and security, while responding to system alerts and implementing corrective measures to minimize downtime.
• The Engineer will work with end-users to troubleshoot issues with software, hardware, network connectivity, and applications, providing clear guidance and resolutions.
• They will assist in managing user accounts, permissions, and file systems, and maintain system security by enforcing best practices and responding to vulnerability alerts.
• In addition, the Engineer will write and maintain documentation of support processes, incident resolutions, and known issues for efficient knowledge transfer across the team.
• You will also be expected to provide on call support on a rostered basis.

Your skills and experience:

• Proven experience in Unix/Linux support and administration (e.g., Red Hat).
• Proficient in troubleshooting and resolving system issues with strong problem-solving skills.
• Strong customer service skills and the ability to communicate technical information clearly to non-technical users.
• Familiarity with Ansible, Dock and Marantis.
• Knowledge of scripting languages (e.g., Bash, Python) to automate tasks and streamline support processes.
• Preferred Certifications: Linux Professional Institute Certification (LPIC), Red Hat Certified System Administrator (RHCSA), or CompTIA Linux+.

Your security clearance:

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.