Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the store operations, ensuring a smooth opening and closing while delivering excellent customer service.
- Company: Walgreens is a trusted pharmacy and retail leader dedicated to community health and wellness.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for personal development and training.
- Why this job: Join a dynamic team where you can make a real impact on customer experiences and store success.
- Qualifications: One year of leadership or retail experience; must be fluent in English and willing to work flexible hours.
- Other info: This role offers a salary range of $17 - $19 per hour with potential for growth.
Opens and closes the store in the absence of store management, including all required systems startups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. Models and delivers a distinctive and delightful customer experience.
Job Responsibilities
- Customer Experience: Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members.
- Operations: Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process. Responsible for registering all related sales on assigned cash register. Assists manager or assistant store manager in reviewing order exceptions and evaluating displays. Maintains accurate inventory counts and ensures proper signage is displayed at the store. Assists with bookkeeping activities and maintains store condition and appearance. Supports execution of Pickup program. Ensures compliance with state and local laws regarding regulated products. Responsible for bag checks of team members before leaving the store. Complies with all company policies and procedures.
- Training & Personal Development: Attends training and completes PPLs requested by Manager.
- Communications: Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Reports disciplinary issues and customer complaints to management.
Basic Qualifications: One year of prior leadership, supervisory, or retail key holder work experience. Must be fluent in reading, writing, and speaking English. Willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications: Prefer the knowledge of store inventory control. Obtains and maintains valid PTCB or ExCPT certification or pharmacy license as required by state.
An Equal Opportunity Employer, including disability/veterans.
Shift Lead employer: Walgreens
Contact Detail:
Walgreens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Lead
✨Tip Number 1
Familiarise yourself with Walgreens' customer service philosophy. Understanding their approach to customer engagement will help you demonstrate how you can contribute to delivering a distinctive and delightful customer experience during your interview.
✨Tip Number 2
Highlight any previous leadership or supervisory experience you have. Be prepared to discuss specific examples of how you've successfully managed a team or handled challenging situations in a retail environment.
✨Tip Number 3
Brush up on your knowledge of inventory control and cash handling procedures. Being able to speak confidently about these topics will show that you're ready to take on the responsibilities of a Shift Lead.
✨Tip Number 4
Be flexible with your availability. Since the role requires working evenings and weekends, expressing your willingness to accommodate various shifts can make you a more attractive candidate.
We think you need these skills to ace Shift Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any leadership or supervisory roles. Emphasise skills that align with the job description, such as customer service and cash handling.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your qualifications for the Shift Lead role.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, like inventory control, cash management, and communication. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Walgreens
✨Showcase Your Leadership Skills
As a Shift Lead, you'll be expected to guide and support your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer experience is key in this role. Prepare to share instances where you went above and beyond for customers. Discuss how you handle difficult situations and ensure a positive experience, as this will resonate well with the interviewers.
✨Understand Store Operations
Familiarise yourself with the daily operations of a retail store, especially those relevant to Walgreens. Be ready to talk about inventory management, cash handling, and compliance with regulations. Showing that you understand these processes will demonstrate your readiness for the role.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how success is measured in the Shift Lead role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
