Salesforce Functional Consultant

Capgemini works with some of the world’s largest brands, in some of the most interesting and complex projects posed in modern IT. The Salesforce practice is one of the fastest growing areas within Capgemini UK and focuses on helping our clients achieve business value through the use of Salesforce.com, the world’s number one cloud based CRM (Customer Relationship Management) solution.

Working closely with clients, you’ll analyse exactly what they need through a series of client meetings, facilitated workshops and stakeholder interviews. You’ll prepare functional documentation to exceed client expectations using your deep functional Salesforce product knowledge and understanding of core Salesforce configuration (Sales/Service) and software features.

Your role involves working closely with some of the world’s largest clients to understand their complex business processes and requirements. You’ll help them develop Sales/Service and wider Salesforce solutions whilst adding business value and innovation through your extensive functional knowledge of the Salesforce platform. You’ll be confident with workshop facilitation, an excellent communicator, and the interface between the client and our Salesforce consultants ensuring the requirements are translated into solutions.

You’ll add significant value to our projects through recommending and suggesting features that meet our client’s needs and being able to configure Salesforce features. We’ll support you through a Salesforce certification plan, investing in your development so you’re always at the top of your game. Our clients will look to you as the Salesforce functional expert expecting you to exceed their expectations and maximise investment from the Salesforce platform.

Your Skills And Experience:

• Good experience of Salesforce functional consultancy and/or business analysis experience covering one or more of the core Salesforce clouds, Sales, Service, Community or Marketing clouds.
• Experience of working on large complex end user or client projects involving several hundred Salesforce end users.
• Certified to Salesforce Administrator, Service Cloud Consultant/ Sales Cloud Consultant/ Community Cloud Consultant.
• Experience of agile project delivery and working as part of a wider team that includes highly skilled Salesforce developers, change management consultants and testers.
• Proven experience taking highly conceptual business needs and translating these into clear user stories, managing the product backlog and assisting the client with testing and product demonstrations.
• Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders in a jargon free and easy to understand way.
• Experience working with 3rd party delivery partners and AppExchange vendors is a plus e.g. Mulesoft, Apptus, etc.

Your security clearance:

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required.

What does 'Get The Future You Want' mean for you? You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy. You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a diverse collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible.

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.