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- Tasks: Manage subscription billing operations and ensure a seamless customer experience.
- Company: Join EcoOnline, a global tech company dedicated to protecting people and the planet.
- Benefits: Enjoy generous paid time off, health coverage, and accelerated learning paths.
- Why this job: Be part of a mission-driven team making a real impact in workplace safety and sustainability.
- Qualifications: Bachelor’s degree and 3+ years in SaaS billing or subscription management required.
- Other info: EcoOnline values diversity and offers a supportive, inclusive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Join EcoOnline and be part of a mission dedicated to driving positive change. We are seeking a detail-oriented and proactive SaaS Subscription Management Specialist to oversee and optimize our subscription billing operations. This role is critical in ensuring a smooth and accurate billing experience for our customers, leading to timely cash collection, maintaining up-to-date subscription records, and supporting cross-functional teams with key subscription data and insight. This role will be supporting all aspects of the subscription lifecycle, ensuring that customers have a seamless experience from initial sign-up through anniversary/renewal or cancellation.
Key Responsibilities
- Support end-to-end subscription lifecycle: activations, upgrades/downgrades, renewals, suspensions and cancellations.
- Collaborate with sales, finance and renewal teams to ensure contract and subscription alignment.
- Monitor customer accounts for discrepancies of billing issues and resolve them promptly.
- Correct mistaken invoices and issue credit notes.
- Support monthly and quarterly revenue recognition process.
- Support renewal teams with price uplift system admin in collaboration with the RevOps Tech team.
- Contribute to the optimization of billing workflows and automation tools.
- Provide subscription-related support to internal teams and customers as needed.
- Ad-hoc projects subscription, billing and revenue related.
What We’re Looking For
- Bachelor’s degree in Business Administration, Marketing, Customer Success or a related field.
- 3+ years of experience in SaaS billing, subscription management or related operations.
- Strong attention to detail and high level of accuracy.
- Proficient in Excel and reporting tools.
- Ability to work cross-functionally and manage multiple priorities.
- Good understanding of SaaS business models and subscription management practices.
- Proficiency in CRM software (preferred Salesforce).
- Proficiency in ERP software (preferred MS FO).
- Knowledge of revenue recognition principles is a plus.
Our Benefits
- Generous Paid Time Off.
- Extended Parental Leave.
- Robust Health Coverage.
- Accelerated Learning Paths.
- Team Wellness Initiatives.
- Company-wide Events.
- Employee Resource Groups.
- Recognition awards.
EcoOnline is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels safe and empowered to be themselves. Our Talent Acquisition team reviews all applications and believes in the potential of individuals who may not meet all the specific requirements but demonstrate the attitude, alignment with our values and drive to succeed. We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need any assistance due to a disability, please speak to your talent acquisition partner.
At EcoOnline, we believe in the power of technology to reshape how organisations protect their people and the planet, paving the way for a safer, more sustainable future. As a global SaaS leader, we’re at the forefront of innovation in workplace health, safety, and sustainability. Our team is passionate about creating meaningful impact and making a real difference.
Subscription Management Specialist 6 month FTC employer: EcoOnline Global
Contact Detail:
EcoOnline Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Subscription Management Specialist 6 month FTC
✨Tip Number 1
Familiarise yourself with the SaaS subscription lifecycle. Understanding the nuances of activations, renewals, and cancellations will help you demonstrate your expertise during discussions with the hiring team.
✨Tip Number 2
Showcase your proficiency in Excel and reporting tools. Be prepared to discuss specific examples of how you've used these skills to optimise billing workflows or resolve discrepancies in previous roles.
✨Tip Number 3
Research EcoOnline's mission and values thoroughly. Being able to articulate how your personal values align with their commitment to protecting people and the planet can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the interview process.
We think you need these skills to ace Subscription Management Specialist 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS billing and subscription management. Use keywords from the job description to demonstrate that you meet the specific requirements EcoOnline is looking for.
Craft a Compelling Cover Letter: Write a cover letter that connects your skills and experiences to EcoOnline's mission of protecting people and the planet. Show your enthusiasm for the role and how you can contribute to their goals.
Highlight Relevant Skills: In your application, emphasise your proficiency in Excel, CRM software (like Salesforce), and any experience with revenue recognition principles. These are key skills that EcoOnline values for this position.
Showcase Attention to Detail: Provide examples in your application that demonstrate your strong attention to detail and accuracy. This is crucial for the Subscription Management Specialist role, where managing billing operations is essential.
How to prepare for a job interview at EcoOnline Global
✨Understand the Subscription Lifecycle
Make sure you have a solid grasp of the subscription lifecycle, including activations, renewals, and cancellations. Be prepared to discuss how you've managed these processes in previous roles and any challenges you've faced.
✨Showcase Your Attention to Detail
As a Subscription Management Specialist, attention to detail is crucial. Bring examples of how your meticulous nature has helped resolve billing discrepancies or improved processes in your past experiences.
✨Familiarise Yourself with SaaS Models
Since this role is within a SaaS company, demonstrate your understanding of SaaS business models and subscription management practices. Be ready to discuss how these concepts apply to the company's mission and values.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with sales, finance, and renewal teams. Think of examples where you've successfully collaborated across departments and how you can bring that experience to EcoOnline.
