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- Tasks: Provide exceptional service to residents and maintain a clean, welcoming environment.
- Company: Vita Student offers luxury student accommodation with premium amenities in vibrant city locations.
- Benefits: Enjoy 28 days paid holiday, birthday off, Perkbox perks, and career development opportunities.
- Why this job: Join a diverse team, make a positive impact, and enjoy a fun work culture.
- Qualifications: Customer service experience, strong communication skills, and a proactive approach to cleanliness required.
- Other info: Flexible night shifts, with opportunities for personal growth and recognition.
Night-Time Customer Service Assistant in Cardiff
Hourly Rate: £13
Working Hours: 9pm – 6am, 2x shifts per week Monday - Sunday.
Vita Student's next-level apartment design offers a variety of studios to suit our students' lives with the privacy of living alone or the laughter of living together. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life.
We’re looking for our next Night-time Customer Service Assistant to deliver a luxury, home-from-home experience for our residents whilst ensuring the upkeep of our premium site & facilities are maintained at the highest standards.
Our Night-Time Customer Service Assistant will:
- Provide an exceptional & personalised service to residents by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience.
- Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard throughout the night-time shift.
- Be on hand for questions which may arise and deliver solutions to issues or challenges that may occur.
- Conduct block walks every 4-6 hours surveying and reporting every area of the building.
- Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
- Manage & store parcels correctly to allow students to easily access their deliveries.
- Be the primary point of contact for any potential incident or emergency that may occur onsite.
- Maintain waste management areas adhering to health & safety regulations.
Who we want to join our team:
Professional Experience: An experienced customer service professional, well-versed in delivering premium experiences to customers. Cleaning will amount to a significant part of this position. We need people who can demonstrate a hands-on, proactive approach to maintaining cleanliness and safety.
Personal Characteristics: Vita Student operates a multi-cultural environment, welcoming colleagues and residents from all over the world. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike. Excellent communication skills are essential, with English as the primary spoken language; however, multi-lingual skills would be warmly welcomed. Strong organisational and leadership qualities with an ability to remain calm under pressure are important.
Flexibility is imperative as our facilities are open to residents 24 hours a day, 365 days a year including all bank holidays, festive & religious breaks.
Why work for us:
- Holidays: 28 days paid holiday including England & Wales Bank Holidays, pro-rata.
- Your Birthday: Employees are encouraged to take their birthday off work.
- Perkbox: Access to a Perkbox account for lifestyle perks.
- Royal London Pension: Vita Group contributes 3% of salary to your pension pot.
- Parties & Events: Hosting parties and events each year to celebrate success.
- Recognition Programmes: Numerous recognition schemes to celebrate our people.
- Career Development: Thorough induction and learning & development programme.
- 24/7 Employee Assistance: Access to a confidential service for support and guidance.
All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks. Unfortunately, we are unable to offer Right to Work Sponsorship.
Customer Service Assistant - Night Shift Vita Student · Cardiff employer: Vita Student
Contact Detail:
Vita Student Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant - Night Shift Vita Student · Cardiff
✨Tip Number 1
Familiarise yourself with the local area around Cardiff, especially attractions and amenities that students might be interested in. This knowledge will help you provide exceptional service and recommendations to residents.
✨Tip Number 2
Demonstrate your customer service skills by engaging in conversations with current or past employees of Vita Student. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 3
Showcase your adaptability and problem-solving skills by preparing examples of how you've handled unexpected situations in previous roles. This will highlight your ability to remain calm under pressure, a key trait for this position.
✨Tip Number 4
Since the role requires a hands-on approach to cleanliness, consider volunteering for community clean-up events or similar activities. This demonstrates your proactive attitude towards maintaining high standards, which is crucial for the job.
We think you need these skills to ace Customer Service Assistant - Night Shift Vita Student · Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a night-time or hospitality setting. Emphasise any roles where you maintained cleanliness and safety standards, as this is crucial for the position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific qualities that make you a good fit, such as your ability to remain calm under pressure and your proactive approach to problem-solving.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with customers or colleagues in previous positions. If you have multilingual skills, be sure to highlight them.
Highlight Flexibility and Adaptability: Given the nature of the job, it's important to demonstrate your flexibility and adaptability. Include examples of how you've successfully navigated unexpected situations in past roles, particularly in customer service environments.
How to prepare for a job interview at Vita Student
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service. Share specific examples of how you've gone above and beyond to provide exceptional service, especially in challenging situations.
✨Demonstrate Your Cleaning and Maintenance Knowledge
Since cleaning is a significant part of the role, be prepared to discuss your approach to maintaining cleanliness and safety in communal areas. Mention any relevant experience you have in this area.
✨Emphasise Your Adaptability and Problem-Solving Skills
The role requires resilience and the ability to handle unexpected situations. Prepare examples that demonstrate your adaptability and how you've successfully navigated challenges in the past.
✨Familiarise Yourself with the Company Culture
Vita Student values diversity and a positive attitude. Research their company culture and be ready to discuss how you can contribute to a welcoming environment for residents from various backgrounds.
