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- Tasks: Engage customers, drive sales, and maintain shop standards in a dynamic retail environment.
- Company: Join John Lewis & Partners, the UK's largest employee-owned business, committed to a happier world.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive team culture.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Basic IT skills and strong communication; customer service experience is a plus but not required.
- Other info: Apply early as roles may close quickly due to high demand.
The predicted salary is between 21600 - 36000 £ per year.
As a Brand Sponsored Partner, you feel inspired and empowered to seek out every opportunity to achieve the right outcomes for our customers. You'll work with your colleagues, the Brand and Team Manager to generate sales and improve the experience for our customers. Alongside the great service and experiences you provide to our customers, you'll deliver exceptional shop standards through displays, stock availability and general cleanliness. Knowing your customers will enable you to provide the best service we're known for and build their loyalty with our brand for a lifetime.
Key Responsibilities
- Delivering excellent and market leading customer experiences.
- Put the customer at the heart of everything by proactively acknowledging them and taking the time to identify their needs and expectations. Ensuring these are consistently met and customer queries or complaints are resolved.
- Ensuring every customer has the opportunity to engage directly with the John Lewis brand and the Brand you support through personalised and social marketing.
- Being aware of your best sellers and sales performance to help drive promotions and newness such as seasonal changes.
- Helping to create and supporting marketing events to drive footfall and secure new customers.
- Maximising productivity by offering ideas for continuous improvements.
Essential skills/experience you'll need
- Basic IT literacy skills.
- Strong communication skills.
Desirable skills/experience you may have
- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.
We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us. We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it.
Important points to note:
- It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.
- We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.
- We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.
Brand Sponsored Partner, Ralph Lauren employer: John Lewis & Partners
Contact Detail:
John Lewis & Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Sponsored Partner, Ralph Lauren
✨Tip Number 1
Familiarise yourself with the John Lewis brand and its values. Understanding their commitment to customer service and community will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples from your past experiences where you've delivered exceptional customer service. Even if you haven't worked in retail before, think of situations where you've gone above and beyond to meet someone's needs.
✨Tip Number 3
Stay updated on current trends in retail and marketing. Being knowledgeable about seasonal changes and popular products can help you engage in meaningful conversations during your interview, demonstrating your enthusiasm for the role.
✨Tip Number 4
Network with current or former employees of John Lewis. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace Brand Sponsored Partner, Ralph Lauren
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Brand Sponsored Partner position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Customer Focus: Emphasise your ability to deliver excellent customer experiences in your CV and cover letter. Provide specific examples of how you've put customers at the heart of your previous roles, even if they were not in a retail environment.
Highlight Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your proficiency in both written and verbal communication. Use clear and concise language in your application and provide examples of effective communication in past experiences.
Express Enthusiasm for the Brand: Convey your passion for John Lewis & Partners and the Ralph Lauren brand in your application. Research their values and mission, and explain why you want to be part of their team, showcasing your alignment with their commitment to customer service and partnership.
How to prepare for a job interview at John Lewis & Partners
✨Know the Brand Inside Out
Before your interview, make sure you research Ralph Lauren and John Lewis & Partners thoroughly. Understand their values, mission, and recent campaigns. This will help you demonstrate your passion for the brand and how you can contribute to its success.
✨Customer-Centric Mindset
Since the role focuses on delivering exceptional customer experiences, be prepared to discuss how you would put customers at the heart of everything. Think of examples from your past where you successfully identified and met customer needs.
✨Showcase Your Communication Skills
Strong communication is essential for this role. During the interview, practice clear and confident communication. Be ready to explain how you would handle customer queries or complaints effectively, showcasing your problem-solving abilities.
✨Bring Ideas for Improvement
The job requires maximising productivity and suggesting continuous improvements. Come prepared with ideas on how you could enhance customer engagement or improve shop standards. This shows initiative and a proactive approach to your work.
