Service Administrator

About Flannery Plant Hire: We are a leading provider of plant hire services across the UK. With decades of experience in the industry, we offer an extensive fleet of modern, well-maintained equipment ranging from excavators to dump trucks, all backed by a commitment to safety, reliability, and exceptional customer service. We work closely with clients in construction, civil engineering, and infrastructure, ensuring they have the right tools to get the job done efficiently.

Role Overview: We are seeking a highly organised and proactive Service Administrator to join our dynamic team. This role plays a key part in supporting the service department, ensuring the smooth coordination of plant maintenance, repairs, and compliance. You will work closely with engineers, depot staff, and customers to maintain efficient and accurate service records while providing top-quality administrative support.

Key Responsibilities:

• Schedule and coordinate service, maintenance, and breakdown jobs across our fleet of plant machinery.
• Act as the first point of contact for internal and external service enquiries.
• Maintain and update service records, job sheets, and compliance documents.
• Liaise with engineers to ensure job completion and accurate reporting.
• Track service schedules and issue reminders for planned maintenance.
• Process purchase orders, invoices, and warranty claims.
• Ensure all plant and equipment remains compliant with safety and regulatory standards.
• Support depot operations with general administrative tasks as required.

Skills & Experience:

• Previous experience in an administrative role, ideally within plant hire, construction, or a similar technical environment.
• Strong organisational and time-management skills.
• Excellent communication skills, both written and verbal.
• Good IT literacy, including Microsoft Office (especially Excel) and service management systems.
• Ability to work in a fast-paced environment and handle multiple priorities.
• A proactive, problem-solving approach with strong attention to detail.

What We Offer:

• A highly competitive salary and package that reflects your skills and experience.
• 23 days plus bank holiday annual leave and personal leave to maintain a healthy work-life balance.
• Training programs, workshops, and seminars to enhance your skills and advance your career.
• Access to free, confidential support services for personal and work-related issues.
• A company that prioritises safety and sustainability, ensuring a safe and eco-friendly working environment.
• Work with the best and latest plant and machinery in the industry.
• Be part of a supportive and collaborative team that values each member’s contribution.
• Acknowledge and reward outstanding performance and dedication with various recognition programs.

At Flannery Plant Hire, we flourish by embracing differences, whether they stem from social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation, or any other protected characteristic. We recognise that diversity unleashes a wealth of innovative thinking, which is integral to building successful and high-performing teams. We call it "Empowering Everyone."