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- Tasks: Be the go-to person for merchants, solving their tech queries and coaching them to be product pros.
- Company: Join Payroc, a dynamic company focused on providing top-notch technical support.
- Benefits: Enjoy remote work flexibility and a supportive, inclusive workplace culture.
- Why this job: Gain hands-on experience in tech support while making a real impact on customer satisfaction.
- Qualifications: No prior experience needed, just a passion for tech and strong communication skills.
- Other info: Work Monday to Friday with a Saturday rotation; perfect for students seeking flexible hours.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the role at Payroc.
Contact Centre
Reports To: Manager, Technical Support, Operations.
Position Overview: In this role you will serve as the initial point of contact for our merchants as a part of the Payroc Terminal Support Team. You will work with merchants to solve all of their technical inquiries as well as coach them to become product experts themselves. Working hours are approximately Monday - Friday from 13:30PM - 22:00PM with a Saturday rotational.
Duties And Responsibilities:
- Provide client support via email and telephone.
- Process all technical enquiries, orders, and general administration timely and accurately.
- Coach customers to be product experts so they become increasingly self-sufficient.
- Taking the appropriate action to ensure customer expectations are fully delivered.
- Liaising with internal teams as required.
Qualifications:
- Prior experience where you can demonstrate your passion for Technical support.
- Be able to work on own initiative as well as part of a team.
- Strong written and oral communication skills.
- Effective administration, planning and organization skills with strong attention to detail and accuracy.
- Ability to work in a fast-paced environment to provide top level customer support.
- Be computer literate (Word, Excel, Microsoft Outlook).
Travel Component: N/A - Remote
Job Classification: Salaried
Equality Monitoring: At Payroc, we’re committed to creating an inclusive and equitable workplace where everyone has the support they need to thrive.
If you need any adjustments to the hiring process due to disability or neurodiversity, please contact Human Resources Department at HR@payroc.com.
SPECIALIST I, TECHNICAL SUPPORT, TERMINAL employer: Payroc
Contact Detail:
Payroc Recruiting Team
HR@payroc.com
StudySmarter Expert Advice 🤫
We think this is how you could land SPECIALIST I, TECHNICAL SUPPORT, TERMINAL
✨Tip Number 1
Familiarise yourself with the common technical issues faced by merchants in the payment processing industry. This knowledge will help you engage confidently with potential employers and demonstrate your understanding of the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. As a Technical Support Specialist, you'll need to coach customers effectively, so being able to convey information clearly is crucial.
✨Tip Number 3
Network with current or former employees of Payroc or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be prepared to discuss your experience with customer support tools and software. Highlighting your familiarity with platforms like Microsoft Outlook, Word, and Excel will show that you're ready to hit the ground running.
We think you need these skills to ace SPECIALIST I, TECHNICAL SUPPORT, TERMINAL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support. Emphasise your communication skills and any previous roles where you provided customer support, as these are crucial for the Specialist I position.
Craft a Strong Cover Letter: In your cover letter, express your passion for technical support and how you can help merchants become product experts. Mention specific examples of how you've successfully resolved technical inquiries in the past.
Showcase Your Skills: Clearly outline your computer literacy, especially with tools like Word, Excel, and Outlook. Provide examples of how you've used these tools to enhance customer support or streamline processes.
Highlight Teamwork and Initiative: Since the role requires both independent work and teamwork, include examples that demonstrate your ability to work well in a team while also taking initiative on your own. This will show that you're adaptable and capable of meeting customer expectations.
How to prepare for a job interview at Payroc
✨Show Your Technical Know-How
Make sure to brush up on your technical skills and knowledge relevant to the role. Be prepared to discuss your previous experiences in technical support and how you've resolved issues for clients in the past.
✨Demonstrate Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. You might be asked to explain a technical concept to someone without a technical background, so think about how you would simplify complex information.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving abilities. Think of examples from your past experiences where you successfully handled difficult situations or provided exceptional customer service.
✨Research Payroc and Its Products
Familiarise yourself with Payroc's services and products. Understanding what they offer will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
