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For Companies At a Glance
- Tasks: Lead a team to manage customer orders and ensure top-notch service.
- Company: Join a bespoke manufacturer making waves in the construction industry.
- Benefits: Competitive salary, flexible hours, and a chance to grow your career.
- Why this job: Be part of a dynamic team focused on customer satisfaction and process improvement.
- Qualifications: Experience in customer service, ideally in manufacturing or distribution.
- Other info: Open to part-time hours; must be local to St Helens.
The predicted salary is between 25000 - 35000 £ per year.
Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.
Reporting into the Operations Director you will be responsible for:
- Managing customer orders through internal processes
- Establishing processes for keeping customers informed of order progress
- Providing quotes to customers
- Dealing with ad hoc customer queries
- Working cross functionally with production
An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.
This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours. The candidate must live in commutable proximity to St Helens.
Customer Service Supervisor employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the construction industry and the specific products your potential employer manufactures. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your hands-on experience in customer service, especially in managing teams or processes. Be prepared to share specific examples of how you've improved customer satisfaction or streamlined operations in previous roles.
✨Tip Number 3
Network with professionals in the manufacturing and distribution sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the Customer Service Supervisor position.
✨Tip Number 4
Prepare to discuss your familiarity with order input systems like Sage. If you have experience with similar software, be ready to explain how you can quickly adapt to new systems and improve order management processes.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in manufacturing or distribution. Emphasise any hands-on roles you've had and your ability to implement processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer orders and improved service processes in previous positions.
Showcase Your Skills: Highlight your skills in managing customer queries and working cross-functionally. If you have experience with order input systems like Sage, be sure to mention it as it aligns with the job requirements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at JR United Kingdom
✨Show Your Customer-Centric Approach
Make sure to highlight your 'customer comes first' attitude during the interview. Share specific examples of how you've prioritised customer needs in previous roles, especially in a supervisory capacity.
✨Demonstrate Process Implementation Skills
Since the role requires establishing and sustaining processes, be prepared to discuss your experience with implementing effective customer service processes. Bring examples of how you’ve improved efficiency or customer satisfaction in past positions.
✨Familiarise Yourself with Relevant Systems
If you have experience with Sage or similar order input systems, mention it! If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them in this role.
✨Prepare for Cross-Functional Collaboration
This position involves working closely with production teams. Be ready to discuss how you've successfully collaborated with other departments in the past and how you plan to foster teamwork in this new role.
