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- Tasks: Join us as a Claims Administrator, managing the end-to-end claims process and enhancing operations.
- Company: We're a dynamic MGA in the London insurance market, dedicated to tailored client solutions.
- Benefits: Enjoy hybrid working, a negotiable salary, private healthcare, and a company pension.
- Why this job: Be at the heart of claims operations, contributing to efficiency and making a real impact.
- Qualifications: Experience in claims administration is preferred; strong organisation and communication skills are essential.
- Other info: This is a newly created role, perfect for those eager to grow and innovate.
The predicted salary is between 28800 - 43200 £ per year.
Location: London
Reports to: Head of Operations
Our client is a dynamic and innovative Managing General Agent (MGA) operating in the London insurance market. Committed to excellence, they deliver tailored solutions to their clients across a range of specialty lines. As part of their continued growth, they are seeking an enthusiastic and detail-oriented Claims Administrator to join their team.
Role Overview
This is a newly created position offering the chance to be at the heart of developing their claims operations. The successful candidate will support the end-to-end claims process, with responsibilities spanning from first notification to ongoing claims monitoring and liaison with Third Party Administrators (TPAs), insurers, and underwriters. You will play a pivotal role in establishing robust claims handling processes and ensuring a smooth, well-documented claims journey for all stakeholders.
Key Responsibilities
- Monitor and manage the shared claims mailbox, ensuring all correspondence is actioned promptly and appropriately filed.
- Set up new claims accurately in the system and send to relevant TPAs in accordance with delegated authority and class-specific protocols.
- Maintain and update claim records, ensuring all information is current, complete, and compliant.
- Identify and escalate large or significant losses to insurers for notification and instruction.
- Report large losses and material updates to underwriters to ensure alignment across teams.
- Chase TPAs and insurers for claim status updates to maintain accurate tracking and meet service standards.
- Support the development of internal claims procedures and contribute ideas to enhance the efficiency of the claims function.
- Collaborate with underwriting and operations teams to ensure the accurate flow of claims information and insights.
Skills and Qualifications
- Prior experience in a claims administration role, preferably within the London Market or an MGA.
- Familiarity with commercial lines and London Market classes such as Property, Professional Indemnity, Liability, Marine, or Specialty is advantageous.
- Highly organised with excellent attention to detail and strong record-keeping skills.
- Clear and professional communicator—both written and verbal.
- Strong IT skills including Microsoft Outlook, Word, and Excel.
- A team player eager to grow with the business and contribute to shaping a high-performing claims function.
Benefits
- Hybrid Working
- Negotiable salary depending on experience
- Private Healthcare & Death in service
- Stakeholders company pension
Claims Administrator employer: Massenhove Recruitment Limited
Contact Detail:
Massenhove Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Administrator
✨Tip Number 1
Familiarise yourself with the London insurance market and the specific classes mentioned in the job description, such as Property and Liability. This knowledge will not only help you understand the role better but also impress during any discussions with our team.
✨Tip Number 2
Network with professionals in the insurance industry, especially those working in claims administration. Attend relevant events or join online forums to connect with potential colleagues and gain insights into the role and company culture.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. Be ready to discuss these experiences in detail during interviews to showcase your ability to handle the responsibilities of a Claims Administrator.
✨Tip Number 4
Research our company and its values thoroughly. Understanding our commitment to excellence and tailored solutions will allow you to align your answers with what we are looking for in a candidate, making you stand out during the selection process.
We think you need these skills to ace Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims administration, especially within the London Market or an MGA. Emphasise your organisational skills and attention to detail, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific skills that align with the job description, such as your ability to manage claims processes and communicate effectively with stakeholders.
Highlight Relevant Experience: In your application, clearly outline any prior experience you have in claims administration or related fields. Use examples to demonstrate how you've successfully managed claims or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Claims Administrator.
How to prepare for a job interview at Massenhove Recruitment Limited
✨Showcase Your Claims Experience
Make sure to highlight any prior experience you have in claims administration, especially within the London Market or an MGA. Be prepared to discuss specific examples of your past roles and how they relate to the responsibilities outlined in the job description.
✨Demonstrate Attention to Detail
As a Claims Administrator, attention to detail is crucial. During the interview, provide examples of how you've maintained accurate records and managed complex information in previous roles. This will show that you understand the importance of precision in this position.
✨Communicate Clearly and Professionally
Since the role requires liaising with various stakeholders, practice articulating your thoughts clearly and professionally. You might want to prepare for questions that assess your communication skills, both written and verbal, as these are key to success in this role.
✨Be Ready to Discuss Process Improvement
The company is looking for someone who can contribute ideas to enhance the efficiency of the claims function. Think about any process improvements you've implemented in the past and be ready to share those experiences during the interview.
