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- Tasks: Assist customers at events, ensuring safety and providing excellent service.
- Company: Join Adecco UK, a leading employment agency with great opportunities.
- Benefits: Enjoy competitive pay of £13.22 per hour and full training provided.
- Why this job: Be part of exciting events like Wimbledon and football matches while gaining valuable experience.
- Qualifications: Must be 18+, a confident communicator, and flexible with shift patterns.
- Other info: Zero-alcohol tolerance required; varied shifts including days, nights, and weekends.
Adecco UK are currently seeking committed and safety conscious staff to work at various stations across the Central and Metro Regions in London. Our events will be based at Hampton Court Station, South West London.
Are you searching for an employment agency that can offer you weekly competitive pay with a wide range of benefits? If the answer is YES to the above, then look NO further we have the right opportunity for you!
Adecco are recruiting on behalf of a train operating company in the heart of London with the potential to support local regions. The main tasks of the role are dealing with customers within a station during a high profile event.
Previous events that we have managed include Wimbledon Tennis, Hampton Court Flower Show, Vauxhall Cricket and various football games. You would be responsible for ensuring the safety of customers when entering and leaving the station by providing a high standard of customer care and support to colleagues. Full training is provided and fully paid.
Job Type: Temporary Ongoing
Salary: £13.22 per hour
Start date: 01/07/2025
You will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. You must be flexible and available to work on a varied shift pattern which will include days, nights and weekends.
Responsibilities on event shifts will include but are not limited to:
- Provide a high standard of customer care
- Greeting, assisting and directing people attending the event
- Ensure the safety of customers when entering and leaving the establishment
- Respond to incidents and provide professional & empathetic support to customers and colleagues
- Demonstrate excellent communication skills - face to face, radio and hands free microphones
- Display exceptional time keeping, appearance and be able to go the extra mile
- Crowd Safety - Dealing with varied customer flow & behaviour and spotting potential risks, pinch points, trespass
- Presenting at all times, a smart, alert and visible security presence at the event venue
- Carrying out pre and post event safety checks ensuring compliance with safe working procedures
- Reporting any security incidents or concerns and dealing with emergency situations
You will work alongside station staff to ensure the safety of passengers at all times passing through the station and by assisting those passengers with any concerns or issues they may have.
Shift patterns are varied dependent on what the event is. Upcoming events include Football Matches and Cricket Matches.
Support would be required across the following period: July 1st to July 7th.
Please note a zero-alcohol tolerance is to be adhered to while working on the railway and candidates cannot turn up under the influence of alcohol.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information.
Customer Assistant - Hampton Court employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - Hampton Court
✨Tip Number 1
Familiarise yourself with the events that will be taking place at Hampton Court. Knowing the specifics about events like Wimbledon or the Flower Show can help you engage with customers and demonstrate your enthusiasm during interviews.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Role-playing scenarios where you assist customers can prepare you for the fast-paced nature of the job and show your ability to handle various situations.
✨Tip Number 3
Be ready to discuss your flexibility and availability during the interview. Highlighting your willingness to work varied shifts, including nights and weekends, will make you a more attractive candidate for this role.
✨Tip Number 4
Showcase your team player attitude by sharing examples of past experiences where you worked collaboratively. This is crucial for ensuring customer safety and providing excellent service during events.
We think you need these skills to ace Customer Assistant - Hampton Court
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Assistant position. Highlight key skills such as customer care, communication, and safety awareness in your application.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job description. Emphasise any previous roles in customer service or event management, and include specific examples of how you've demonstrated excellent communication and teamwork.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your availability for varied shifts and your commitment to providing a high standard of customer care. Make sure to express your understanding of the importance of safety in a busy environment.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Adecco
✨Show Your Customer Service Skills
Since the role involves providing high standards of customer care, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your ability to remain calm and professional in busy situations.
✨Demonstrate Teamwork
This position requires working closely with colleagues. Be ready to discuss your experience in team settings, showcasing how you contribute to a positive team environment and support your peers during events.
✨Emphasise Safety Awareness
Given the focus on safety at events, mention any relevant experience you have in maintaining safety protocols or handling emergency situations. This will show that you understand the importance of safety in a public setting.
✨Be Flexible and Adaptable
The job requires working varied shifts, including nights and weekends. Express your willingness to be flexible with your schedule and provide examples of how you've adapted to changing circumstances in previous roles.
