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For Companies At a Glance
- Tasks: Lead a dynamic service team in a busy commercial vehicle dealership.
- Company: Join a top DAF Flagship Dealership known for excellence in service.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a culture focused on customer satisfaction and continuous improvement.
- Qualifications: Experience in service management within the commercial vehicle sector is essential.
- Other info: Located in Preston, this role offers a chance to drive business success.
The predicted salary is between 60000 - 84000 £ per year.
A leading DAF Flagship Dealership in Preston seeks a highly motivated Service Manager to oversee their busy and reputable service department. The ideal candidate will possess a proven history of success in service management within the commercial vehicle sector, coupled with strong leadership abilities to guide a team towards exceptional customer service and financial goals.
Responsibilities include:
- Managing departmental performance, profit & loss and daily operations.
- Leading, mentoring and developing the service team ensuring high retention of skilled personnel.
- Planning and managing workforce resources to meet customers' fleet demands, and resolve operational issues efficiently.
- Ensuring adherence to all internal and external policies and procedures.
- Staying informed about manufacturers' service updates and disseminating them promptly.
- Overseeing key accounts and maintaining long term loyalty.
- Driving business growth and continuous improvement initiatives.
What we are looking for:
- Experience in a similar service management role.
- Commercial vehicle industry experience; DAF knowledge is a plus.
- Exceptional organisational skills with the ability to prioritise and manage multiple tasks effectively.
- A proactive, positive and collaborative approach.
- A strong commitment to customer satisfaction.
In return we offer:
Competitive OTE £70,000-£75,000 per year
Address: Four Oaks Road, Walton Summit Centre, Preston, Lancashire, PR5 8BW
Service Manager - Commercial Vehicle Dealer employer: DAF Trucks UK
Contact Detail:
DAF Trucks UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Commercial Vehicle Dealer
✨Tip Number 1
Familiarise yourself with the DAF brand and its specific service protocols. Understanding the nuances of DAF vehicles will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the commercial vehicle sector, especially those who have experience in service management. Attend industry events or join relevant online forums to build connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready with examples that showcase your ability to mentor and develop staff, as this is crucial for the role.
✨Tip Number 4
Stay updated on the latest trends and challenges in the commercial vehicle industry. Being knowledgeable about current issues can set you apart during discussions and show your proactive approach to the role.
We think you need these skills to ace Service Manager - Commercial Vehicle Dealer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service management, particularly within the commercial vehicle sector. Include specific achievements that demonstrate your leadership skills and ability to meet financial goals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention your familiarity with DAF products if applicable, and explain how your proactive approach can contribute to the dealership's success.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed departmental performance or led a team. Use metrics to illustrate your impact, such as improvements in customer satisfaction or operational efficiency.
Showcase Your Customer Focus: Demonstrate your commitment to customer satisfaction by providing examples of how you've successfully resolved customer issues or improved service delivery in past positions. This will resonate well with the dealership's goals.
How to prepare for a job interview at DAF Trucks UK
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully guided teams in the past, focusing on your leadership style and how it contributed to achieving exceptional customer service.
✨Know Your Numbers
Understanding profit and loss is crucial for this role. Be ready to discuss how you've managed departmental performance in previous positions, including any specific metrics or KPIs you used to measure success.
✨Familiarise Yourself with DAF Products
While DAF knowledge is a plus, showing that you've done your homework on their products and services can set you apart. Research recent updates or innovations from DAF and be prepared to discuss how they could impact service management.
✨Emphasise Customer Satisfaction
A strong commitment to customer satisfaction is key in this role. Prepare to share specific examples of how you've improved customer experiences in the past, and be ready to discuss strategies for maintaining long-term loyalty with key accounts.
