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For Companies At a Glance
- Tasks: Assist customers with 3D printing queries and manage orders in a fast-paced environment.
- Company: Join one of Europe's leading additive manufacturing firms, known for innovative powder-based technologies.
- Benefits: Enjoy 33 days holiday, a pension scheme, and fun social events with a dynamic team.
- Why this job: Be part of a cutting-edge industry, solving problems and making an impact in various sectors.
- Qualifications: Experience in additive manufacturing or technical support, with strong communication and problem-solving skills.
- Other info: Office-based role in London, with opportunities to represent the company at industry events.
The predicted salary is between 19500 - 26000 £ per year.
Permanent Full-Time
Salary - Circa £32,500 DOE
Location - Office Based in London
We're excited to be partnering with one of Europe's fastest-growing additive manufacturing providers, specialising in powder-based fusion technologies such as SLS (Selective Laser Sintering) and MJF (Multi Jet Fusion). Renowned for delivering both prototype and production-grade end-use parts, they serve a wide range of industries including sports technology, marine, subsea, academia, and automotive.
We're seeking a technically minded, customer-focused professional to join the Customer Support team. You'll advise clients, manage orders, and collaborate across departments to deliver outstanding 3D printing results. This role is ideal for someone with experience in digital manufacturing who enjoys problem-solving and working hands-on with customers in a dynamic, fast-paced environment.
Responsibilities, but are not limited to:
- Respond to customer enquiries via email, phone, and internal platforms, including our online quoting and feedback system
- Review 3D files (e.g. STL) to assess printability and advise on best practices
- Work cross-functionally with sales, production, quality, and design to support customer needs
- Represent the company at industry events and trade shows, promoting services and building relationships
- Identify and share opportunities to improve the customer experience and pass commercial leads to the Sales team
- Maintain accurate CRM records and contribute to internal support tools and resources
Experiences required:
- Working knowledge of SLS, MJF, or similar powder-based additive manufacturing processes or experience in a technical customer support role in a manufacturing environment
- Familiarity with 3D CAD viewers and the ability to review STL files is highly beneficial
- Excellent problem-solving and communication skills, with the ability to explain technical ideas to non-technical users
- A proactive, detail-oriented mindset with the ability to manage multiple priorities
- Strong organisation and a positive, team-first approach
Package:
- 40 Hours P/W | 9am to 5pm | Monday to Friday
- 33 Days Holiday Inc. Bank
- NEST Pension Scheme
- Discretionary Bonus
- Social Events
Technical Customer Support employer: Solid Solutions Staffing
Contact Detail:
Solid Solutions Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support
✨Tip Number 1
Familiarise yourself with the specific additive manufacturing technologies mentioned in the job description, like SLS and MJF. Understanding these processes will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your knowledge of 3D file formats, especially STL files. Being able to discuss how to assess printability and best practices will set you apart as a candidate who can hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully solved customer problems in the past. Highlighting your problem-solving skills and ability to communicate technical concepts to non-technical users will be crucial in this role.
✨Tip Number 4
Network with professionals in the additive manufacturing industry. Attend relevant events or join online forums to build connections and gain insights that could be beneficial during your application process.
We think you need these skills to ace Technical Customer Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Customer Support position. Understand the key responsibilities and required skills, especially those related to additive manufacturing and customer support.
Tailor Your CV: Customise your CV to highlight relevant experience in technical customer support and any knowledge of SLS or MJF processes. Use specific examples that demonstrate your problem-solving skills and ability to communicate technical concepts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical expertise. Mention how your background aligns with the company's focus on 3D printing and your enthusiasm for working in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Technical Customer Support role.
How to prepare for a job interview at Solid Solutions Staffing
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of SLS and MJF processes. Be prepared to discuss how these technologies work and their applications in various industries, as this will demonstrate your technical expertise and relevance to the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of past experiences where you successfully resolved customer issues or improved processes. Highlight your ability to think critically and provide solutions, as this is crucial for a Technical Customer Support role.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. The ability to communicate effectively with non-technical users is essential, so consider role-playing scenarios where you might need to explain 3D printing processes to clients.
✨Be Proactive and Detail-Oriented
Showcase your organisational skills by discussing how you manage multiple priorities. Mention any tools or methods you use to stay organised, as well as your proactive approach to identifying opportunities for improving customer experience.
