Service Manager- Mental Health

Responsible To: Operations Director

Short Description: The Service Manager is responsible for delivering Service User centred support through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties: The SM will be specifically responsible for:

• Ensuring the maximisation of Service User interests by liaising with internal and external stakeholders
• Completing a regular case review, development and implementation of a person centred support plan for each Service User
• Ensuring the personal delivery of physical and mental support to Service Users
• Implementation and monitoring of safeguarding the rights and dignity of each Service User
• Ensuring the routine assessment and communication of Service User development to interested stakeholders
• Effective management and control of Service User financials and house budgets
• Creation of a positive environment in which Service Users and staff actively engage
• Establishing and ensuring regular conduct of open and transparent two-way communication including updates and changes to the company with Service Users and staff
• Ensuring and maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation
• Actively involved in staff recruitment and responsible for the provision of management, appraisals and supervisions to subordinate staff
• Actively engage in performance and discipline management to maximise staff performance and assure compliance with company procedures
• Conducting of staff training needs analysis and the co-ordination and delivery of training and professional development to maximise staff competence
• Developing and implementing staff-rotas ensuring that appropriate staff cover is available to Service Users
• Successfully achieving the individual objectives set by the company
• Attending and actively participating in internal management reviews and where appropriate, external forums
• Accomplishing self-audits and pro-actively engage in external compliance audits
• Enhancing current operations through continuous improvement
• Responding to initial complaints from Service User and liaising with Senior Management where appropriate

Generic Duties: In addition to specific responsibilities, the SM will also be responsible for ensuring:

• the maintenance of confidentiality of all information unless otherwise permitted by management
• full compliance with company’s vision, values, policies and procedures
• compliance with legislation and GSCC Code of Conduct as reflected in company procedures
• undergo training and professional development as directed by the company
• work in a manner that promotes teamwork and a collegial environment
• active and positive promotion of the company’s image and brand
• other duties that may be assigned by management

Qualifications: The following qualification, skills and experience are required for this role:

• Preference for RMN grade 5/6 and NVQ Level 4 in Leadership and Management in Social Care (or equivalent) with a minimum of two years experience at Assistant Manager or Team Leader level within a care setting
• Ability to pass CCS MIP Training within 12 months of appointment date
• Strong living skills that can be transferred to service users i.e. shopping, cooking etc.
• Competence in the use of Microsoft Office and Internet applications
• Strong English spoken, listening, writing, communication and presentation skills
• Strong administration skills
• Full driving licence and use of own car for general business use and to support Service Users