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For Companies At a Glance
- Tasks: Provide exceptional customer service and manage queues in a Post Office Store.
- Company: WHSmith has been a beloved high street staple for over 230 years.
- Benefits: Enjoy employee discounts, paid leave, and a supportive Employee Assistance Programme.
- Why this job: Join a friendly team and make a real impact on customers' journeys.
- Qualifications: Passion for customer service and strong communication skills are essential.
- Other info: Flexible part-time hours with opportunities to grow within the company.
Counter Assistant – WHSmith – Cardiff
Contract Type: Permanent
Working hours: 16 hours per week working any 4 out of 7 days including weekends
As a Counter Assistant in one of our Post Office Stores, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and our colleagues to be proud they’re sharing their journeys with us.
What Being a Counter Assistant Is All About
- Delivering an exceptional customer service to all customers.
- Managing queues and ensuring that customers can access the services they need quickly and simply.
- Meeting high standards of governance and attention to detail.
- Being part of a team and supporting colleagues.
What Our Post Office Stores Would Love To See
- A passion for customers, having an exceptional experience in store.
- Confidence in communicating within the team.
- Motivation to achieve fantastic results and standards.
- Adaptability to meet company requirements and goals.
How We Reward Our Teams
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About Us
WHSmith have occupied our place as the Hub of the High Street and in our customers’ hearts for over 230 years. Our stores work hard to make customer and colleague journeys in life possible, marking the milestones with cards and gifts, providing escape and education with our books, and communication and currency in our Post Office Stores.
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Format of Business
High Street Store
Shift Pattern
Flexible - Not Including Nights
Position Type
Permanent
Hours / Week
16
Full Time / Part Time
Part Time
Salary Up To
12.25
County
South Glamorgan
Country
UK
Post Code
CF10 2NX
Function / Region
High Street
Seniority level
Entry level
Employment type
Part-time
Job function
Administrative
Industries
Retail
Counter Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's values and customer service standards. Understanding their commitment to exceptional customer experiences will help you align your responses during any interviews.
✨Tip Number 2
Practice your communication skills, as you'll need to interact confidently with customers and team members. Consider role-playing scenarios where you handle customer queries or manage queues effectively.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully handled changes in a work environment. This will demonstrate your ability to meet the dynamic needs of the role.
✨Tip Number 4
Research common interview questions for retail positions and prepare thoughtful answers that highlight your passion for customer service. This will help you stand out as a candidate who truly cares about the customer experience.
We think you need these skills to ace Counter Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Counter Assistant. Focus on the key responsibilities and required skills, such as exceptional customer service and teamwork.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to manage queues and provide excellent service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your motivation to work at WHSmith. Mention specific examples of how you've delivered exceptional service in the past and how you can contribute to their team.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Counter Assistant role.
How to prepare for a job interview at WHSmith
✨Show Your Customer Service Skills
As a Counter Assistant, exceptional customer service is key. Be prepared to share examples of how you've provided great service in the past, whether it's resolving a customer's issue or going the extra mile to help someone.
✨Demonstrate Team Spirit
WHSmith values teamwork, so highlight your ability to work well with others. Share experiences where you supported colleagues or contributed to a team goal, showing that you're a collaborative and adaptable team player.
✨Be Ready for Situational Questions
Expect questions about how you'd handle specific situations, like managing long queues or dealing with difficult customers. Think through your responses in advance, focusing on your problem-solving skills and ability to stay calm under pressure.
✨Express Your Passion for Retail
Convey your enthusiasm for working in retail and helping customers. Discuss what excites you about the role and how you can contribute to creating a positive experience for customers at WHSmith.
