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For Companies At a Glance
- Tasks: Manage customer queries and create quotations for spare parts and services.
- Company: Join a dynamic team in a manufacturing environment focused on customer satisfaction.
- Benefits: Enjoy bonus structures, family-friendly policies, and a solid pension plan.
- Why this job: Build meaningful relationships while delivering exceptional service in a fast-paced setting.
- Qualifications: Previous experience in customer service, ERP knowledge, and proficiency in MS Office required.
- Other info: Ideal for self-motivated individuals who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Customer Service Representative
Location: Sywell, UK
About the Role
The Customer Service Representative is responsible for the accurate process of customer quotation requests for spare parts and service. You will own the customers’ needs by proactively following up on responses and promised actions; act as a liaison between the customer and other departments to resolve customer queries. We are looking for an individual with a ‘can do’ attitude! Someone who can build meaningful relationships with our customers, channel partners, and internal teams. Excellent customer service skills are crucial in this role to understand our customers’ needs with the drive to deliver and exceed their expectations.
About Your Responsibilities
- Handling all associated query management by phone and email.
- Assessing and analyzing incoming requests in order to establish correct bills-of-material.
- Producing quotations for spare parts and service in collaboration with internal teams.
- Effectively managing the quote follow up process (within the defined thresholds).
- Close collaboration with Supply Chain, Commercial and Technical Support teams.
- A key interface for external and internal customers to ensure that they receive the best possible customer experience.
- Ensuring compliance and control guidelines are adhered to e.g. customer documentation, discounts, freight charges etc.
- Support the order handling team and the service manager.
- Undertake ad-hoc tasks as and when required.
What You Need
- Previous work experience in a similar role in a manufacturing or engineering company
- ERP system knowledge (SAP preferred)
- Proficient in all MS products: Word, Excel, PowerPoint etc.
- Commercial awareness and customer focused
- Fluent English
- Technical or engineering background is helpful, but not essential
- Ability to work in a team-orientated environment that is fast-paced and demanding
- Must be self-directed, have excellent initiative and organizational skills
- Exhibit a strong ability to handle multiple demands with a sense of urgency, drive and energy
- Work well under pressure with the ability to deliver accurately and on time
About Your Benefits
- Bonus structures (depending on company and personal performance)
- Family friendly policies
- Pension: 4% employee contribution, 6% employer contribution
- Life Assurance: 3x salary (if not in company pension, then it is 1x salary)
Next steps?
Does it sound like your next job? 😊
Contact Detail:
PeopleScout Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you will be quoting for will not only help you in conversations but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter. Role-playing these situations can help you feel more confident and prepared to handle customer queries effectively.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare questions to ask during the interview that demonstrate your understanding of the role and the company. This shows your enthusiasm and helps you stand out as a candidate who is genuinely interested.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in manufacturing or engineering. Emphasise any previous roles where you managed customer queries or produced quotations.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to build relationships and manage multiple demands effectively.
Showcase Your Skills: Highlight your proficiency in MS products and any experience with ERP systems like SAP. Provide examples of how you've used these tools to enhance customer service in past roles.
Demonstrate Your Customer Focus: Use your application to illustrate your 'can do' attitude. Share anecdotes that showcase your commitment to exceeding customer expectations and your ability to work under pressure.
How to prepare for a job interview at PeopleScout
✨Showcase Your Customer Service Skills
Since the role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to build relationships and exceed customer expectations.
✨Demonstrate Your Technical Knowledge
While a technical background isn't essential, having some knowledge can set you apart. Familiarise yourself with basic engineering concepts or terminology relevant to the industry, and be ready to discuss how this could help you in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing multiple customer requests or resolving conflicts. Practise your responses to demonstrate your problem-solving skills and ability to work under pressure.
✨Research the Company and Its Products
Understanding the company's offerings and values will show your genuine interest in the role. Be ready to discuss how you can contribute to their mission and improve customer experiences based on your research.
