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For Companies At a Glance
- Tasks: Support the General Manager in running the Lounge and ensuring customer satisfaction.
- Company: Join a vibrant team dedicated to creating exceptional experiences in hospitality.
- Benefits: Enjoy overtime pay, staff discounts, paid breaks, and 28 days holiday pro rata.
- Why this job: Be part of a dynamic environment with opportunities for personal growth and career progression.
- Qualifications: Experience in hospitality management and a passion for delivering excellent customer service.
- Other info: Participate in exciting staff events like Loungefest and share tips equally across the team.
The predicted salary is between 28800 - 43200 £ per year.
Lounges are pretty special places, and what makes them so special are the brilliant people who run them. As Assistant Manager, you'll be supporting the General Manager to maintain that brilliance across the team, delivering 14 great shifts to make sure that every customer leaves happy. You'll support the day-to-day running of the Lounge from rotas and team engagement to customer feedback. Your standards will be as high as ours, but exactly how you do it will be unique to you. You'll be doing it your way. Brilliant!
It's all about the detail. You'll be involved with driving sales, team retention, training, customer service and maintaining high standards. You never settle for second best and you make it your mission for your Lounge to be the place to go for the local community. It's not a job for the faint hearted, but you know you've got this.
The Good Stuff
- Overtime pay for every hour worked over contracted hours!
- Staff food on every shift
- 50% off staff discount to enjoy outside working hours from day one
- Paid breaks
- 28 days holiday (inclusive of Bank Holidays) pro rata
- Enhanced maternity and paternity pay after 2 years service
- The most talked-about staff party in hospitality - Loungefest!
- Competitions and incentives (like jetting off on an all expenses paid trip with one of our suppliers)
- Company pension scheme
- Long service awards
- Power over your pay with Wagestream
- Emotional and practical support via the Licenced Trade Charity
- Great opportunity for personal development and career progression in a fast growing business
- Achievable bonuses
- Tips shared equally across the team, based on hours worked
- Christmas and Boxing Day off!
What you'll bring:
- You are probably an existing Assistant Manager, Deputy Manager or Supervisor with a background in restaurants, bars, cafés or coffee shops.
- You will have experience of working in a bar environment with serving freshly made food and drinks preparation.
- A natural talent and passion for hospitality and an amazing people manager with a flair for talent spotting.
- Extremely driven and relentless at overcoming challenges or obstacles.
- Good literacy skills alongside excellent attention to detail to support reporting on KPIs.
- Good communication skills with the ability to build rapport and trust.
- Self-motivator working at pace with limited supervision whilst adhering to pressure and timescales.
- Strong knowledge of best practice in the following areas: sales building, sales and labour forecasts, paperwork and reporting, recruitment and HR and NPS.
If you want to find out more about us, follow us on LinkedIn or @life.at.loungers on TikTok and Instagram.
Assistant Manager employer: Lounge Careers
Contact Detail:
Lounge Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager
✨Tip Number 1
Familiarise yourself with the Lounge's culture and values. Understanding what makes their lounges special will help you align your approach during interviews and discussions, showcasing that you're a perfect fit for their team.
✨Tip Number 2
Network with current or former employees of the Lounge. Engaging with them can provide insider insights into the role and company culture, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to drive sales and manage teams effectively. Highlighting your achievements in these areas will set you apart from other candidates.
✨Tip Number 4
Showcase your passion for hospitality during your interactions. Whether it's through your enthusiasm in conversations or your knowledge of industry trends, demonstrating your love for the field can make a lasting impression.
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly in roles like Assistant Manager or Supervisor. Emphasise your skills in team management, customer service, and sales building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your unique approach to managing a team. Mention specific examples of how you've driven sales or improved customer satisfaction in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and the ability to work under pressure. Use concrete examples to demonstrate these abilities.
Show Enthusiasm for the Company: Research the company culture and values, and express your enthusiasm for being part of their team. Mention any specific aspects of the company that resonate with you, such as their commitment to staff development or community engagement.
How to prepare for a job interview at Lounge Careers
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share specific experiences that highlight your passion and how it drives you to create memorable customer experiences.
✨Demonstrate Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate, train, and retain staff while maintaining high standards.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data to drive sales and improve customer satisfaction in previous positions.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as dealing with difficult customers or managing staff conflicts. Think through your responses in advance to demonstrate your problem-solving skills and ability to stay calm under pressure.
