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- Tasks: As a Senior Dealer, you'll engage with customers and manage gaming tables with flair.
- Company: Grosvenor Casino is the UK's top casino operator, dedicated to exciting and safe gaming experiences.
- Benefits: Enjoy structured development programmes, flexible shifts, and a vibrant team culture.
- Why this job: Join a dynamic environment where you can grow your skills and make memorable experiences for customers.
- Qualifications: Must have 3+ years of experience and a current PFL licence; a fantastic personality is essential.
- Other info: Be part of a 24/7 operation that values teamwork, ambition, and responsibility.
The predicted salary is between 36000 - 60000 £ per year.
Grosvenor is the leading Casino operator in the UK and our venues offer the very best quality gaming and leisure experience in an environment committed to safer gambling. We aim to excite and entertain all our customers giving them a memorable experience they will want to return for.
Our casinos are an exciting and rewarding place to work with roles across all aspects of gaming and customer service with opportunities to develop your existing skills and learn new ones. If you want to build a career in casinos that’s fine with us; as the largest operator in the UK, we have lots of opportunity and structured development programmes.
At Grosvenor we are a 24/7 operation committed to safer gambling for our customers and building an inclusive, diverse and engaged team.
Would you like to join our team of STARS at Grosvenor Casino as a senior dealer? We rely on you to help deliver our promise to excite and entertain! If you have the right attitude, are willing to be professional, stay calm when the pressure builds and can deliver unobtrusive service to our discerning customers and members get in touch!
You will:
- Acknowledge, welcome and assist customers in gaming
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Collaborate and work as part of the wider casino team
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor and/or Pit boss to meet table demand and deliver fantastic service on the gaming floor
- Take part in the daily safe count ritual
Qualifications:
- A fantastic personality
- Must have 3 years+ experience
- Holds a current PFL licence, issued by the Gaming Commission
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Senior Dealer employer: Grosvenor Casino
Contact Detail:
Grosvenor Casino Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Dealer
✨Tip Number 1
Familiarise yourself with the games offered at Grosvenor Casino. Understanding the rules, payouts, and strategies will not only boost your confidence but also impress the hiring team during any discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your ability to stay calm under pressure is crucial for a Senior Dealer role.
✨Tip Number 3
Network with current or former employees of Grosvenor Casino. They can provide valuable insights into the company culture and what they look for in candidates, which can help you tailor your approach.
✨Tip Number 4
Be prepared to discuss your experience with teamwork and collaboration. Highlighting your ability to work well with others will align with Grosvenor's values and show that you're a good fit for their team-oriented environment.
We think you need these skills to ace Senior Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Senior Dealer at Grosvenor Casino. Familiarise yourself with the gaming environment and customer service expectations outlined in the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3+ years of experience in a similar role. Provide specific examples of how you've delivered excellent customer service and managed high-pressure situations effectively.
Showcase Your Personality: Grosvenor Casino values a fantastic personality. Use your application to convey your enthusiasm for the role and your ability to connect with customers. Share anecdotes that demonstrate your interpersonal skills.
Tailor Your Application: Customise your CV and cover letter to reflect the values of Grosvenor Casino: Service, Teamwork, Ambition, Responsibility, and Solutions. Make it clear how you embody these values in your professional life.
How to prepare for a job interview at Grosvenor Casino
✨Showcase Your Experience
Make sure to highlight your 3+ years of experience in the gaming industry. Be prepared to discuss specific scenarios where you successfully managed high-pressure situations or provided exceptional customer service.
✨Understand the Company Values
Familiarise yourself with Grosvenor Casino's values: Service, Teamwork, Ambition, Responsibility, and Solutions. During the interview, demonstrate how your personal values align with theirs and provide examples of how you've embodied these in your previous roles.
✨Prepare for Game Knowledge Questions
Brush up on your knowledge of various casino games, payouts, and customer interactions. Be ready to explain how you would assist first-time customers and manage table demand effectively.
✨Exude a Positive Attitude
Grosvenor Casino is looking for candidates with fantastic personalities. Approach the interview with enthusiasm and confidence, showing that you can stay calm under pressure while delivering top-notch service.
