National Business Development Lead

Salary Range: £59,850 - £66,500

We support flexible working – click here for more information on flexible working options.

Flexible Working Options: Flexibility in when hours are worked, Hybrid Working, Job Share, Reduced Hours.

Job Description Summary:

This is a newly created position based on customer feedback and insights, to support us in enhancing our offering to our customers. Reporting to the Head of Business Development Strategy, this is an influential varied role which requires the ability to build strong working relationships and influence a diverse group of collaborators at multiple levels, across the Commercial Banking Coverage (“CBC”) business, Business and Commercial Banking (BCB) and the wider Group. We’re looking for someone who can be proactive and handle uncertainty and ambiguity. You’ll work creatively and independently across our organisation to deliver positive outcomes for customers, solving customer problems through innovative solutions, propositions and Go-To-Market strategies.

What you’ll be doing:

• Stakeholder Influence & Strategy Implementation: Influence diverse partners across Coverage, Sector, Proposition, and Brands & Marketing to design and implement customer-focused business development strategies. Build a strong network and work cross-functionally to address sophisticated customer challenges using feedback, while identifying new opportunities.
• Campaign Execution & Community Engagement: Lead planning and execution of business development campaigns, fostering collective learning and best practice sharing across the CBC customer community to build advocacy.
• Customer Insight & Proposition Development: Collaborate with CBC Leadership and Coverage teams to understand evolving customer needs using data, research, and insights. Monitor market trends to develop tailored propositions.
• Analysis, Communication & Continuous Improvement: Conduct data-driven analysis to assess business impacts, craft tailored communications, improve business practices, lead projects, support change initiatives, mentor others, and be responsible for budget.
• Commercial Case Development & Governance: Develop commercial cases for key projects, partnering to create strong narratives and quantitative support. Handle governance documentation and approval processes.

Why Lloyds Banking Group:

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to innovate, explore possibilities and grow with purpose.

What you’ll need:

• Experience: You’ll have operated in a similar role within UK Financial Services.
• Cross-Functional Stakeholder Management: Shown ability to build partnerships and collaborate across complementary teams to align objectives and drive impactful outcomes.
• Customer Experience Design: Demonstrated experience in understanding customer behaviours and needs and delivering solutions that improve engagement and satisfaction.
• Data-Driven Decision Making: Skilled in leveraging data and customer insights to advise strategies and extract business value.
• Project Delivery in Ambiguous Environments: Experience running multiple projects in fast-paced, uncertain settings, with a track record of timely and effective decision-making.
• Communication & Influence: Strong communicator who can tailor messaging to different audiences and influence team members at all levels.

About working for us:

Our ambition is to be the top tier UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative. We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.