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- Tasks: Ensure medical equipment is ready for lifesaving procedures and educate users on proper care.
- Company: Join Olympus, a leader in medical technology dedicated to improving lives for over 100 years.
- Benefits: Enjoy generous leave, private medical cover, gym discounts, and a company car or allowance.
- Why this job: Make a real impact in healthcare while building relationships and enhancing your skills.
- Qualifications: Valid UK driving license, relationship-building skills, MS Office experience, and a professional attitude required.
- Other info: Flexible working hours may be needed to meet customer demands.
The predicted salary is between 36000 - 60000 £ per year.
Olympus is a global leader in the medical device and technology industry. For more than 100 years, we have focused on making people\’s lives healthier, safer, and more fulfilling. Our products and solutions help to diagnose, prevent, and treat illnesses, further scientific research and keep people safe.
Olympus are hiring for an Uptime Support Manager to cover South Wales and South West of England.
What is the purpose of this position?
In the role of \” Uptime Support Manager\” you will be responsible for ensuring our customer’s equipment is available when required so that vital and potentially lifesaving procedures can be carried out.
This is achieved by educating and persuading end users to improve the care and handling of a wide range of medical devices to prevent avoidable equipment damage.
Account Management
- Regularly visit all customers on your territory, build relationships based on trust and rapport and provide ongoing customer support.
Data Analysis
- Analyse repair trends to provide bespoke support aimed at reducing repairs.
Training and Education
- Delivering exciting and engaging training sessions to groups of 2 to 50 (groups of 4 to 10 is the norm) using various methods such as group activities, hands on sessions, games, formal presentations and quizzes.
- Your team “Uptime Support” is part of the wider Medical Service Business Unit (MSBU) comprising of Field Engineers, Field Service coordinators and Service contract sales territory managers.
What are the key responsibilities of this position?
- Working closely with your in-field colleagues to ensure all future sales opportunities are maximised by helping them bring in new business and strengthening existing relationships
- Analyse repair data to highlight hospitals/departments requiring specific focus/repair reduction support
- Provide end user training and installation support for our range of Endoscopic Decontamination Equipment
- Carry out onsite customer audits of equipment and processes
- Record details of every customer visit on our CRM database ensuring all teams are aware of your work at that site
- Meeting up with your Manager on a monthly basis to review progress and discuss the impact you are having on the sites in your area
What skills and qualifications are we looking for?
- Valid UK driving licence
- Proven track record of building and maintaining strong relationships
- Professional attitude with an eagerness to learn
- Experience with MS Office (word, excel, PowerPoint)
- Be comfortable working within a theatre/procedure/decontamination environment
- Ability to work flexibly i.e. stay late or work weekends as the customer requires
What does Olympus offer?
- Generous annual leave entitlement
- Comprehensive company pension scheme
- Private medical cover
- Free annual health check
- Subsidised gym membership
- Employee discounts
- Company car or car allowance
- Incentive Scheme
At Olympus, we have a dedicated in-house Talent team that cover all areas of the business. As a backup, we have a preferred supplier list (PSL) of vetted suppliers and as such, are unable to accept unsolicited CVs from recruitment agencies or search firms outside of our PSL. Please note that Olympus will not be responsible for any fees, charges or terms associated with any such CVs.
Valuing diverse perspectives and lifestyles is one of our core values. We would therefore like to encourage all people to apply – regardless of gender, nationality, ethnic and social origin, religion, age, disability, sexual orientation, marital status, identity or conditions and restrictions which cannot be shown.
Uptime Support Manager employer: OLYMPUS UK & Ireland
Contact Detail:
OLYMPUS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Uptime Support Manager
✨Tip Number 1
Familiarize yourself with Olympus' medical devices and technology. Understanding the products you'll be supporting will not only help you in training sessions but also in building trust with customers.
✨Tip Number 2
Network with professionals in the medical device industry, especially those who have experience in customer support roles. This can provide you with insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your relationship-building skills during interviews. Think of specific examples where you've successfully managed customer relationships or resolved conflicts.
✨Tip Number 4
Show your eagerness to learn by staying updated on industry trends and advancements in medical technology. This will reflect your commitment to professional growth and your ability to adapt to new challenges.
We think you need these skills to ace Uptime Support Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Uptime Support Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in account management, customer support, or training. Use specific examples that demonstrate your ability to build relationships and provide effective training.
Showcase Your Skills: Mention your proficiency with MS Office and any relevant technical skills. If you have experience working in medical environments or with medical devices, be sure to include that information.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the company. Mention why you are particularly interested in working for Olympus and how you align with their values.
How to prepare for a job interview at OLYMPUS UK & Ireland
✨Understand the Role
Make sure you have a clear understanding of the Uptime Support Manager role. Familiarize yourself with the responsibilities, especially around customer relationship management and equipment training. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Relationship-Building Skills
Since building strong relationships is key in this role, prepare examples from your past experiences where you've successfully developed trust and rapport with clients. Highlight any specific strategies you used to maintain those relationships.
✨Prepare for Data Analysis Questions
Be ready to discuss your experience with data analysis, particularly in identifying trends and providing solutions. Think of instances where your analysis led to improved outcomes or reduced repairs, as this will demonstrate your analytical skills.
✨Engage in Training Methodologies
Since delivering training sessions is part of the job, think about different training methods you've used in the past. Be prepared to discuss how you can make training engaging and effective, perhaps by sharing a successful training experience you've had.
