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- Tasks: Train and support franchise partners to deliver top-notch virtual brand experiences.
- Company: Join Dish’d, the UK’s fastest growing franchisor of virtual brands in the food industry.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and opportunities for travel.
- Why this job: Be part of a dynamic startup with growth potential and a focus on continuous improvement.
- Qualifications: 2 years in hospitality, training experience, and strong communication skills required.
- Other info: Field-based role with 4-5 nights of travel per week; must have a full driving license.
The predicted salary is between 33600 - 50400 £ per year.
TRAINING & OPERATIONS MANAGER Apply fast, check the full description by scrolling below to find out the full requirements for this role. SALARY: £42k + Car Allowance + Bonus LOCATION: Field based with nationwide travel and overnight stays (4-5 nights per week) Dish’d – delivering restaurant quality virtual brands We are an exciting start up and the UK’s fastest growing franchisor of virtual brands. We partner with Halal food operators to use their kitchen capacity to increase their sales and profitability by selling our brands on delivery platforms within their area. To support our continual expansion, we are looking for another Training & Operations Manager to join our team. Reporting into our founding Director, Mohamed Poonawala, you will be responsible for training our franchise partners to deliver our brands to the high standards that our customers deserve. This role will be field based within the London area and require travel to partner locations primarily within the South of England but also nationally. You will be responsible for the ongoing training and performance management of our franchise partners as part of our approach of continuous improvement. You will also be key to developing and executing our strong pipeline of future brands. This role offers lots of opportunities for development and progression within a fast-moving business. What will you do? You will work closely with our franchise partners to maximise the success and growth of their Dish\’d business. You will achieve this by: · Becoming an expert on our brands and menus; full training will be provided. · Travelling to our franchise partner sites and quickly building a rapport and constructive working relationship with the kitchen team · Training their kitchen teams on how to deliver our brands and menus to the highest standards and in accordance with our brand specifications. · Working collaboratively and flexibly to integrate our menus into their existing operation to maximise efficiency and performance. · Once initial training is completed, maintaining a strong relationship with the partner to monitor KPIs and provide constructive feedback to drive continuous improvement. · Performing regular audits and statutory checks; where KPIs aren\’t being met, you will work closely with partners to agree a remedial action plan. · Continually developing and improving our partner training framework. · Working closely with our Commercial team to ensure that franchise partners experience a smooth onboarding process. · Supporting with the commercial and operational aspects of the Dish\’d business including managing enquiries from franchisors and suppliers. You will be · Field based and able to travel nationally with overnight stays. You will be required be away from home 4-5 nights a week. · Highly motivated and able to work in a fast-paced environment. · Hard working and target driven. · Flexible with strong interpersonal skills. You will need to be able to quickly adapt to a new kitchen environment and connect with the team. · Ability to build and maintain strong internal and external relationships. · Strong in communication skills, both verbal and written. · Fluent in English. Conversational fluency in Sylheti or Punjabi would be desirable. · Experienced in working within the hospitality or restaurant industry (2 years). · Experienced in training and/or supervising people. · Knowledgeable of Food Safety to level 3. · Computer literate · Eligible to work within the UK. · An owner driver with full driving licence. How to apply? Submit your CV to enquiries@dishd.co.uk
Training & Operations Manager employer: Dish'd
Contact Detail:
Dish'd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training & Operations Manager
✨Tip Number 1
Familiarize yourself with the restaurant and hospitality industry, especially focusing on virtual brands. Understanding the unique challenges and opportunities in this space will help you stand out during conversations with our team.
✨Tip Number 2
Highlight your experience in training and supervising teams. Be ready to share specific examples of how you've successfully improved performance or efficiency in previous roles, as this is crucial for the Training & Operations Manager position.
✨Tip Number 3
Since the role requires building strong relationships with franchise partners, think about how you can demonstrate your interpersonal skills. Prepare anecdotes that showcase your ability to connect with diverse teams and adapt to new environments.
✨Tip Number 4
Be prepared to discuss your knowledge of food safety and any relevant certifications you hold. This is an important aspect of the role, and showing your commitment to maintaining high standards will make a positive impression.
We think you need these skills to ace Training & Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Training & Operations Manager. Familiarize yourself with the key tasks mentioned in the job description, such as training franchise partners and maintaining relationships.
Tailor Your CV: Customize your CV to highlight relevant experience in the hospitality or restaurant industry, especially any training or supervisory roles you've held. Emphasize your ability to build relationships and your knowledge of food safety.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the company's needs. Mention your flexibility, interpersonal skills, and experience in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. Ensure that your communication is clear and professional, reflecting the strong written skills required for the position.
How to prepare for a job interview at Dish'd
✨Know the Brands Inside Out
Make sure to familiarize yourself with Dish'd's brands and menus before the interview. Understanding their offerings will not only show your enthusiasm but also demonstrate your commitment to delivering high standards.
✨Showcase Your Training Experience
Be prepared to discuss your previous experience in training and supervising teams. Highlight specific examples where you successfully improved performance or implemented training programs, as this is crucial for the role.
✨Demonstrate Flexibility and Adaptability
Since the role requires working in various kitchen environments, share examples of how you've adapted to new situations in the past. This will illustrate your ability to connect with different teams and maintain strong relationships.
✨Prepare Questions About Continuous Improvement
Think of insightful questions regarding how Dish'd approaches continuous improvement and partner training. This shows that you're not only interested in the role but also in contributing to the company's growth and success.
