Customer Success Account Manager

The Impact of a Customer Success Account Manager (CSAM) at Coupa: Customer Success Account Managers (CSAMs) serve as the primary point of contact from Coupa to customers after the initial launch. They advise customers on strategies to maximize the value of the Coupa platform, support articulation and quantification of the value delivered, ensure contract renewals, identify cross-sell opportunities, and are responsible for revenue growth targets within their assigned accounts. What You\’ll Do: Manage relationships and monitor customer performance Develop customer success roadmaps and conduct periodic business reviews Create account penetration models and align overall value messaging Identify expansion and growth opportunities within customer accounts Coordinate internal resources, share standard processes, and deliver consistent customer support What You Will Bring to Coupa: Procure-to-Pay or Source-to-Contract domain expertise Understanding of technology planning, implementation, and its impact on business, with in-depth experience in procurement software Strong background in customer and client management Experience in developing and maintaining executive relationships and influencing strategies Ability to engage in value-based conversations with business executives Coupa is committed to equal opportunity and fosters an inclusive work environment. Hiring, compensation, training, and performance evaluations are conducted fairly. We provide equal employment opportunities to all qualified candidates. Please note that inquiries or resumes from recruiters will not be accepted. By applying, you acknowledge reading Coupa’s Privacy Policy and consent to the collection and processing of your personal data for recruitment purposes, as detailed in our Privacy Policy. #J-18808-Ljbffr