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- Tasks: Provide first line ICT support and troubleshoot customer issues.
- Company: Join Chess, a dynamic company in Cloud and Devices Support.
- Benefits: Enjoy hybrid working, enhanced pay, and a range of employee perks.
- Why this job: Great opportunity for personal growth and to make a real impact.
- Qualifications: Excellent communication skills and basic tech knowledge required.
- Other info: Flexible hours with the chance to work from home or local hubs.
The predicted salary is between 20000 - 25000 £ per year.
We’re looking for an 1st Line Service Desk Engineer to join our Cloud and Devices Support team.
Location: Hybrid Working | Business Area: Cloud and Devices Support | Salary: Up to £25,000 depending on experience
Reporting into the Cloud and Devices Support Team Leader, this role requires an enthusiastic, committed and hardworking individual who has the ability to communicate clearly with our customers and provide first line ICT support.
The Role:
- Deliver exceptional 1st Line support to our customers by communicating with them clearly and accurately logging client support issues on our systems.
- Carry out basic troubleshooting activities and provide first time fix.
- Escalate support incidents to 2nd line and 3rd line engineers when first time fix is not possible within reasonable time.
- Effectively communicate with colleagues, customers, and suppliers.
- Understand core Chess products and services and help identify up-sell opportunities across the range.
- Regularly achieve set targets and KPIs.
The Candidate:
- Excellent telephone manner and communication skills.
- Reliable and hardworking.
- Organised and self-motivated.
- Knowledge of basic technology products and services.
- Interest in personal development and growth mindset regarding new skills.
- Basic understanding of PC hardware.
- Microsoft Windows and Microsoft Office 365 end user skills.
- MCP certification would be beneficial but is not essential.
- Confidence to diagnose and fix customer issues.
Salary details: Up to £25,000 dependent on experience.
Benefits include:
- Enhanced Pay: Maternity, Paternity, Adoption Leave and Shared Parental Leave.
- Access to employee benefits, rewards and recognition platform, Perkbox. This gives you access to hundreds of ‘Perks’ with great discounts.
- Hybrid working support - Allowance towards a home desk and chair.
- Loyalty point scheme – allowing you to use your points to increase your benefits each year.
- Access to our Future Fit benefits package – including Mental, Physical and Financial support.
- 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays.
- Buy & sell Holiday scheme – 2 opportunities per year to buy or sell up to 5 holidays.
- Additional holidays: Half Day Fridays and a Wellbeing Day.
- £100 per year matched charity donation, plus payroll giving options.
Hours: A standard week is 37½ Monday to Friday, allowing you to enjoy the flexibility of working from home whilst also having the option to work from one of our many local hubs spread throughout the UK. Ad-hoc travel to offices within the group and other locations may be required on occasion.
If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you. Please email your CV and covering letter to our Recruitment Department at: careers@chessict.co.uk.
1st Line Service Desk Engineer employer: Chess Limited
Contact Detail:
Chess Limited Recruiting Team
careers@chessict.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Engineer
✨Tip Number 1
Familiarise yourself with common troubleshooting techniques for basic ICT issues. Being able to demonstrate your problem-solving skills during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Microsoft Windows and Office 365, as these are essential tools you'll be supporting. Showing that you have hands-on experience with these products will boost your confidence in the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role requires clear communication with customers, being articulate and friendly can make a great impression during your interview.
✨Tip Number 4
Research Chess and its core products and services. Understanding what the company offers will help you identify potential upsell opportunities and show your enthusiasm for the role during discussions.
We think you need these skills to ace 1st Line Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the 1st Line Service Desk Engineer role. Emphasise your communication skills, technical knowledge, and any previous customer support experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Chess and how your skills can contribute to their Cloud and Devices Support team.
Showcase Technical Skills: Include any relevant technical certifications or knowledge in your application. If you have experience with Microsoft Windows, Office 365, or basic troubleshooting, make sure to highlight these skills clearly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chess Limited
✨Showcase Your Communication Skills
As a 1st Line Service Desk Engineer, clear communication is key. Practice articulating your thoughts and responses to common technical issues, ensuring you can explain them in simple terms that customers will understand.
✨Demonstrate Problem-Solving Abilities
Prepare for the interview by reviewing basic troubleshooting techniques. Be ready to discuss how you would approach diagnosing and resolving common ICT issues, as this will highlight your capability to provide first-time fixes.
✨Familiarise Yourself with Core Products
Research the core products and services offered by the company. Understanding these will not only help you answer questions more effectively but also allow you to identify potential up-sell opportunities during the interview.
✨Exhibit a Growth Mindset
Express your interest in personal development and learning new skills. Share examples of how you've pursued growth in the past, as this aligns with the company's values and shows your commitment to continuous improvement.
