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For Companies At a Glance
- Tasks: Provide top-notch customer service and manage relationships in the green industry.
- Company: Join SiteOne, the largest distributor of landscaping products in North America.
- Benefits: Enjoy weekly pay, competitive compensation, paid time off, and tuition reimbursement.
- Why this job: Be part of a supportive team culture focused on growth and customer satisfaction.
- Qualifications: Bilingual in English/Spanish preferred; retail experience and a passion for customer service are key.
- Other info: Most branches are closed on Sundays, offering a great work-life balance.
The predicted salary is between 21600 - 36000 £ per year.
Company Overview
SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together!
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What you’ll do:
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
- Minimum of 1 year experience in a retail or wholesale setting, preferred
- Excellent customer service skills
- Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
- Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
- Ready and willing to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience helpful
- Must be able to lift a minimum of 50 pounds
- High school diploma or equivalent preferred
Perks:
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne - including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination - will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.
Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish) employer: SiteOne Landscape Supply
Contact Detail:
SiteOne Landscape Supply Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
✨Tip Number 1
Familiarise yourself with the green industry, especially landscaping products. Understanding the basics of irrigation, lighting, and turf maintenance will help you connect better with customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your bilingual skills, particularly in customer service scenarios. Being able to switch between English and Spanish fluently will set you apart, so consider role-playing common customer interactions with a friend or family member.
✨Tip Number 3
Showcase your passion for customer service by preparing examples of how you've gone above and beyond for customers in previous roles. This will highlight your customer-obsessed mindset that SiteOne values.
✨Tip Number 4
Research SiteOne's company culture and values. Understanding their commitment to teamwork and continuous improvement will allow you to align your answers during the interview with what they are looking for in a candidate.
We think you need these skills to ace Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Sales & Service Rep I position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Bilingual Skills: Since bilingual proficiency in English and Spanish is preferred, make sure to emphasise your language skills in your CV and cover letter. Provide examples of how you've used these skills in previous roles.
Showcase Customer Service Experience: Demonstrate your customer service experience by providing specific examples of how you've successfully assisted customers in past roles. Use metrics or feedback to illustrate your impact on customer satisfaction.
Tailor Your CV and Cover Letter: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your documents reflect your passion for the green industry and commitment to delivering outstanding customer experiences.
How to prepare for a job interview at SiteOne Landscape Supply
✨Showcase Your Bilingual Skills
Since the role prefers bilingual candidates, be prepared to demonstrate your proficiency in both English and Spanish. You might be asked to switch between languages during the interview, so practice common customer service scenarios in both languages.
✨Know the Green Industry
Familiarise yourself with landscaping products and services. Research SiteOne Landscape Supply's offerings and think about how your knowledge can help you assist customers effectively. This will show your passion for the industry and your commitment to providing excellent service.
✨Prepare for Customer Scenarios
Anticipate questions related to customer service situations. Think of examples from your past experience where you successfully resolved customer issues or improved their experience. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Teamwork and Adaptability
SiteOne values teamwork and continuous improvement. Be ready to discuss how you've worked collaboratively in previous roles and how you adapt to new technologies or processes. Highlight any experiences where you contributed to a team goal or helped implement a new system.
