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For Companies At a Glance
- Tasks: Coordinate recruitment operations and ensure exceptional service delivery for clients.
- Company: Join RR, a pioneering recruitment agency transforming the hiring experience since 2005.
- Benefits: Enjoy 100% remote work, a fun culture, and no cold sales calls.
- Why this job: Be part of a team that values customer experience and innovation in recruitment.
- Qualifications: Experience in recruitment or service delivery, strong communication skills, and tech-savvy.
- Other info: Celebrate our 20th anniversary with exciting changes and a collaborative work environment.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the role at RR. Get AI-powered advice on this job and more exclusive features. This range is provided by RR. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
When was the last time you had amazing service? How did it make you feel… Good right? When good old fashioned human-powered service is done right, there’s nothing like it. This feeling is what we strive for every day at RR and why we’ve not made a single cold sales call in 20 years - (yup, a recruitment business that doesn’t hound people). In a world where people are being replaced by AI, we stand firm that a seamless, thoughtful, and ‘always-on’ human experience doesn’t just satisfy - it creates a lasting impression that fuels growth, builds trust & reputation and wins fans who tell their friends. This is the RR way.
On the cusp of our 20th year delighting customers in our own unique way, we’re about to launch a major brand refresh that completely cements RR’s position as a talent sourcing & experience partner of choice to showcase our service.
If you obsess about delivering amazing customer experience and have experience in the recruiting / hiring space, preferably with agency, RPO, Service-Delivery volume experience where you are used to spinning lots of plates and managing lots of stakeholders at all levels, we’d love to hear from you.
Do you get a kick out of providing exceptional customer service?
Do you love the fact that your part in the recruitment process can change lives?
Are you efficient and thorough with an eye for detail?
Are you the ultimate multi-tasker and expert at prioritisation?
Are you analytical, inquisitive and do you take pride in your work?
Do you love working as part of a team to make clients happy?
The Role at a Glance:
- Service Delivery Partner
- 100% Remote Working
- Home UK Based
- Product / Service: Award-Winning Talent Sourcing & Experience Partner to the ambitious, fast-growing, household and global players.
- Multi-Sector Specialist.
- Reputation: Feefo Platinum Award for Service 2022, 2023, 2024 & 2025.
- Renowned in the market for delivering results and delighting customers.
- Cool fact: ZERO sales calls in 20 years: 70% customer referrals; 30% organic.
- Culture: Fun. Open. Honest. No BS or Gimmicks. No Jargon. Customer is King.
Your Skills:
- Data driven.
- Solid with Hiring tech and SaaS.
- Excellent written and verbal skills.
- Good positive & upbeat energy. (You love smiling).
- First class communicator.
- Can lead and influence.
- You know recruitment - the good, the bad, the ugly.
Our Story:
Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees. Today, RR firmly sits in the sweet spot between DIY hiring and high fee agencies. As a collaborative partner we deliver the full sourcing and hiring experience to our customers to source & help them hire the very best talent whilst delivering a first class experience to all.
Where your brilliance will shine:
We are currently recruiting a proactive, smart, on the ball and mega-efficient Service Delivery Partner to be responsible for ensuring customer’s hiring projects are a massive success. From onboarding customers, prepping job content to fanatical service delivery and project wrap-up, you will become a key person in our clients’ lives. Sitting right at the heart of the business you will be the link between customers, and our amazing sourcing and candidate experience teams. As a proactive thinker and doer you will be a step ahead all the time with the ability to foresee issues and spot opportunities - and have the playbook to act, transform, change, influence and unite all stakeholders. You will have the gravitas and confidence to advise clients (from HR Assistants to CEOs) on role positioning and process optimisation to help them hire the people they need faster. To aid this you will carefully monitor multiple data points with real time client feedback to orchestrate the RR team. As you might expect (being a recruitment role) you’ll also be involved with CV filtering (and we do quite a lot).
About You:
We’re not going to bore you with a list of bullet points. If you know this role you’ll know what you need: bags of stamina, resilience, mega-efficiency, attention to detail & a desire to deliver a first-class service. But above all else you have a strong work ethic & be happy to muck-in and graft when ‘on the tools’. You’ll also need to be happy, upbeat and a warm person that people just click with. As far as we are concerned there’s simply no space for cold, frosty and abrasive people in the people space. Definitely not at RR! You also need to be damn fast with tech / SaaS - we use a plethora of apps and systems daily and you’ll need to navigate these at pace and with precision.
If this sounds like the gig you’ve been looking for and RR is the place you want then we’d love to hear from you.
Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote. employer: RR
Contact Detail:
RR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote.
✨Tip Number 1
Familiarise yourself with the unique culture at RR. They pride themselves on a fun, open, and honest environment, so showcasing your personality and enthusiasm during any interactions can help you stand out.
✨Tip Number 2
Highlight your experience in managing multiple stakeholders and projects. Be prepared to discuss specific examples where you've successfully juggled various tasks while maintaining excellent service delivery.
✨Tip Number 3
Demonstrate your tech-savviness by being well-versed in the hiring technologies and SaaS tools relevant to recruitment. Mention any specific platforms you’ve used and how they contributed to your success in previous roles.
✨Tip Number 4
Prepare to discuss how you can contribute to enhancing customer experience. Think of innovative ideas or strategies that align with RR's ethos of providing exceptional service without the traditional sales pressure.
We think you need these skills to ace Recruitment Ops Coordinator / Service Delivery Partner. 100% UK Remote.
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in recruitment and customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service and your experience in recruitment. Mention specific examples of how you've successfully managed multiple stakeholders or projects.
Showcase Your Skills: In your application, emphasise your data-driven approach and proficiency with hiring tech and SaaS. Provide examples of how these skills have helped you in previous roles.
Be Authentic: Let your personality shine through in your application. RR values a positive and upbeat energy, so don't hesitate to express your enthusiasm for the role and the company culture.
How to prepare for a job interview at RR
✨Show Your Passion for Customer Service
RR values exceptional customer service, so be sure to express your enthusiasm for delivering a great experience. Share specific examples from your past roles where you went above and beyond to help clients or candidates.
✨Demonstrate Your Multi-Tasking Skills
As a Recruitment Ops Coordinator, you'll need to juggle multiple tasks. Prepare to discuss how you've successfully managed various projects simultaneously in previous positions, highlighting your organisational skills and ability to prioritise effectively.
✨Be Data-Driven
Since the role involves monitoring data points and client feedback, come prepared with examples of how you've used data to inform decisions or improve processes in your past work. This will show that you understand the importance of analytics in recruitment.
✨Familiarise Yourself with Hiring Tech
The job requires proficiency in hiring technology and SaaS. Brush up on the tools and platforms commonly used in recruitment, and be ready to discuss your experience with them. This will demonstrate your readiness to hit the ground running.
