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- Tasks: Provide top-notch customer support via phone, email, and social media.
- Company: Join Club Systems International Ltd, a leader in golf IT solutions since 1982.
- Benefits: Enjoy hybrid working, 25 days leave, private medical cover, and generous training budgets.
- Why this job: Be part of a dynamic team that values customer care and innovation in a fun industry.
- Qualifications: 12 months in tech/customer service or Level 3 IT qualification; GCSEs in Math and English.
- Other info: Located in Manchester, this full-time role offers a chance to grow in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about customer care and have a keen interest in IT and sports? Club Systems International Ltd, the global leader in golf IT applications, is looking for two Service Desk Analysts to join our dynamic team and support our growing customer base worldwide. Since 1982, Club Systems International Ltd has been at the forefront of designing, building, and supporting innovative solutions for golf club administration and management. Our flagship product, ClubV1, along with our Merlin Touch EPOS solution and mobile applications, supports over 1,750 golf clubs globally.
Key Responsibilities:
- Deliver exceptional customer support across various communication channels, including phone, email, live chat, and social media.
- Diagnose and log incidents accurately, providing effective solutions to meet customer-focused SLAs.
- Collaborate with customers to resolve software and hardware issues efficiently.
- Work as part of a dedicated team to continuously enhance customer satisfaction.
- Follow best practices of the Service Desk Institute to maintain a high standard of support.
What We’re Looking For:
- A passion for delivering outstanding customer care in a fast-paced environment.
- Strong diagnostic, problem-solving, and investigative skills.
- 12 months of experience in a technical or customer service role or a Level 3 IT qualification (or higher).
- GCSEs in Math and English (or equivalent professional certifications).
- Interest in IT technologies and sports.
Desired Skills & Experience:
- Familiarity or interest in golf.
- Experience with EPOS systems and Microsoft Office.
- Knowledge of ITIL Foundation or higher.
- Basic understanding of networking concepts.
Why Join Us?
- Life Assurance and Group Income Protection.
- Private medical cover with cash plan.
- Enhanced Company Pension.
- Hybrid-working model with 25 days annual leave + your birthday off.
- Enhanced maternity, paternity and adoption pay.
- Generous training budgets and reimbursement for professional memberships.
Location: Manchester
Job Type: Full-time
Ready to Apply? If you’re a motivated professional with a customer-first attitude and a passion for IT and sports, we’d love to hear from you! Start your journey with Club Systems International Ltd today!
Support Desk Analyst employer: Silverbear Ltd.
Contact Detail:
Silverbear Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Analyst
✨Tip Number 1
Familiarise yourself with the products and services offered by Club Systems International Ltd, especially ClubV1 and Merlin Touch EPOS. Understanding these tools will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter as a Support Desk Analyst. Role-playing with a friend can help you articulate your problem-solving approach and improve your confidence.
✨Tip Number 3
Network with current or former employees of Club Systems International Ltd on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Stay updated on the latest trends in IT support and customer service, particularly in the sports sector. This knowledge can set you apart from other candidates and show that you're proactive about your professional development.
We think you need these skills to ace Support Desk Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight your relevant experience in customer support and IT.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles in technical support or customer service. Mention specific examples where you successfully resolved issues or improved customer satisfaction.
Show Your Passion: Express your enthusiasm for both IT and sports in your application. Mention any personal experiences with golf or related technologies that demonstrate your interest in the industry.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Silverbear Ltd.
✨Show Your Passion for Customer Care
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in a technical or IT-related context.
✨Demonstrate Your Technical Skills
Be prepared to discuss your technical knowledge and experience, particularly with EPOS systems and Microsoft Office. If you have any familiarity with ITIL practices or networking concepts, highlight these as they are relevant to the role.
✨Research the Company and Its Products
Familiarise yourself with Club Systems International Ltd and its flagship products like ClubV1 and Merlin Touch. Understanding their offerings will allow you to tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you may need to demonstrate how you would handle specific customer issues or technical challenges, showcasing your diagnostic skills.
