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- Tasks: Coordinate tenancy cycles and support the lettings team for smooth operations.
- Company: Join Criterion Hospitality, a dynamic and fast-growing real estate and lifestyle company in the UK.
- Benefits: Be part of a high-performing team with opportunities for growth and development.
- Why this job: Play a vital role in transforming urban living while enhancing your property career.
- Qualifications: 2-4 years in residential lettings or property management; strong organisational skills required.
- Other info: Ideal for proactive problem-solvers who thrive in fast-paced environments.
The predicted salary is between 28800 - 43200 £ per year.
Join Criterion Hospitality, one of the UK’s most dynamic and fast-growing real estate and lifestyle companies. We're looking for a proactive, organised Lettings Coordinator to support the smooth running of our nationwide residential portfolio of 4,500+ flats.
In this key role, you’ll be the backbone of the lettings team — coordinating tenancy cycles, ensuring compliance, maintaining system accuracy, and supporting the team to drive high occupancy and strong customer outcomes.
Key Responsibilities- Lettings Administration & Coordination
- Manage the full tenancy lifecycle: from listing coordination and referencing to issuing tenancy agreements, renewals, and move-ins.
- Support viewings logistics and track leads, viewings, and applicant feedback.
- Ensure all documents (ASTs, ID checks, AML, etc.) are complete and compliant before tenancy start.
- Coordinate re-letting activity by updating listings, booking viewings, and chasing outstanding documents.
- Systems, Data & Compliance
- Maintain accurate property and tenancy data in the PMS (e.g., Yardi), including unit set-up, status changes, and rent updates.
- Deliver weekly dashboards on lettings pipeline, void status, and referencing progress.
- Assist in updating document templates and tenancy agreements in line with legal changes.
- Operational Support
- Monitor and update lettings trackers, pipelines, and performance logs to assist senior team members.
- Liaise with referencing agencies and local authorities as needed.
- Support mobilisation of new schemes by preparing documentation, listings, and file structures.
- Act as a key point of contact for internal teams on tenancy documentation, scheduling, and status updates.
- Customer Service & Communication
- Communicate clearly and professionally with prospective tenants, helping ensure a smooth application process.
- Support the team in handling tenancy queries, ensuring a high standard of customer care.
- Monitor feedback and escalate issues or opportunities for improvement.
- 2–4 years’ experience in residential lettings, tenancy coordination, or property management.
- Strong organisational and administrative skills with excellent attention to detail.
- Working knowledge of lettings compliance, referencing processes, and tenancy documentation.
- Proficiency in MS Office (especially Excel), and experience using property management systems (Yardi preferred).
- Clear communicator with a calm, helpful, and professional manner.
- Comfortable managing multiple tasks and deadlines in a fast-paced environment.
- A proactive problem-solver and a collaborative team player.
This is an excellent opportunity to join a growing, high-performing team at a pivotal point of expansion. You'll play a vital role in delivering a best-in-class lettings operation and supporting a portfolio that’s transforming urban living. If you're looking for the next step in your property career and enjoy bringing order and quality to fast-moving environments, we’d love to hear from you.
Lettings Coordinator employer: Criterion Hospitality
Contact Detail:
Criterion Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Coordinator
✨Tip Number 1
Familiarise yourself with the property management system mentioned in the job description, Yardi. If you haven't used it before, consider taking an online course or watching tutorials to get a head start.
✨Tip Number 2
Brush up on your knowledge of lettings compliance and tenancy documentation. Understanding the legal requirements will not only help you in the role but also impress the hiring team during any discussions.
✨Tip Number 3
Prepare examples from your past experience that showcase your organisational skills and ability to manage multiple tasks. Be ready to discuss how you've successfully handled similar responsibilities in previous roles.
✨Tip Number 4
Demonstrate your proactive problem-solving abilities by thinking of potential challenges in the lettings process and how you would address them. This will show your initiative and readiness for the role.
We think you need these skills to ace Lettings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in residential lettings, tenancy coordination, or property management. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the lettings lifecycle and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Skills: Emphasise your proficiency in MS Office, particularly Excel, and any experience with property management systems like Yardi. Mention your ability to manage multiple tasks and deadlines effectively.
Showcase Customer Service Experience: Include examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and your ability to handle queries professionally, as this is crucial for the Lettings Coordinator position.
How to prepare for a job interview at Criterion Hospitality
✨Showcase Your Organisational Skills
As a Lettings Coordinator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously in your previous roles.
✨Demonstrate Compliance Knowledge
Familiarise yourself with lettings compliance and tenancy documentation. During the interview, highlight your understanding of these processes and any relevant experience you have in ensuring compliance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you've had to handle tenant queries or manage tight deadlines, and be ready to explain your approach.
✨Communicate Clearly and Professionally
Since communication is key in this role, practice articulating your thoughts clearly. Use examples from your past experiences to demonstrate your ability to communicate effectively with tenants and team members.
