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For Companies At a Glance
- Tasks: Lead the Service Centre, ensuring top-notch customer experiences and team performance.
- Company: Join Trek, a globally recognised company passionate about cycling and employee wellbeing.
- Benefits: Enjoy 25 days leave, discounts on bikes, gym memberships, and more!
- Why this job: Be part of a supportive team that values growth, hospitality, and making a difference.
- Qualifications: 3+ years in bicycle service, strong leadership, and a passion for customer service.
- Other info: Great Place to Work certified and ranked in Fortune's Best Companies to Work for.
The predicted salary is between 30000 - 42000 £ per year.
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
In the UK, we are also a Great Place to Work certified workplace and globally we were recognized in the Fortune 100 of Best Companies to Work for in 2023.
What you’ll do As Service Lead, you’ll be the operations lead for your store’s Service Centre—and you’ll be the one who’s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience. You’ll be the primary service advisor at the shop, integrating the sales and service experience, while holding your team accountable for delivering Trek’s signature hospitality. That means you’ll need to be a great communicator and leader who knows how to get the best out of your colleagues. You’ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, ensure a clean and efficient department, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers. Excellent communication skills are a must, as you will manage all communication from the Service Department to customers and write more than 50% of the work orders for the shop. This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You’ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop’s needs so both the service and sales teams are set up for success.
What you’ll bring to the team:
- A positive, pitch-right-in attitude and motivation to help every customer find what they need.
- Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days.
- Great leadership skills and the ability to motivate and develop future leaders.
- Ability to plan effectively and stay ahead of your shop’s needs.
- 3+ years of bicycle Service Centre experience.
- A commitment to delivering the best possible experience for every customer.
- Proactive approach to staying up to date on industry changes and trends.
If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!
Benefits here at Trek:
- 25 days annual leave per year, plus bank holidays.
- Discounted employee purchase scheme on bikes, parts and accessories.
- 24/7 employee assistance program.
- 24/7 virtual GP services and counselling services.
- Gym membership discounts and discounts on other health and wellbeing brands.
- Retail discount platform on high street and online brands including Asos, Argos, Sainsburys, M&S, John Lewis, Ikea, Tui, Easy Jet and many more.
- Discounted cinema tickets.
- Annual paid time off for charity work.
- Death in service benefit.
If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
Service Lead employer: Trek Bicycle
Contact Detail:
Trek Bicycle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Lead
✨Tip Number 1
Familiarise yourself with Trek's values and mission. Understanding their commitment to customer service and community engagement will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Prepare specific examples from your past experience in a Service Centre. Highlight instances where you demonstrated leadership, improved workflow, or enhanced customer satisfaction, as these are key aspects of the Service Lead role.
✨Tip Number 3
Research current trends in the bicycle industry. Being knowledgeable about recent developments can set you apart as a proactive candidate who is genuinely interested in the field and ready to contribute to Trek's success.
✨Tip Number 4
Showcase your communication skills during the interview. Since the role requires excellent communication with both customers and team members, practice articulating your thoughts clearly and confidently to demonstrate your suitability for the position.
We think you need these skills to ace Service Lead
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Trek's values and culture. Highlight your alignment with their mission of getting more people on bikes and providing incredible hospitality in your application.
Tailor Your CV: Make sure your CV reflects your experience in a Service Centre environment, particularly focusing on leadership roles and customer service skills. Use specific examples that demonstrate your ability to motivate a team and enhance customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for cycling and how it relates to your professional experience. Mention any relevant achievements and explain why you are excited about the opportunity to work at Trek.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application showcases your ability to communicate effectively. Use clear and concise language, and consider including examples of how you've successfully managed customer interactions in the past.
How to prepare for a job interview at Trek Bicycle
✨Show Your Passion for Cycling
Trek is all about getting more people on bikes, so make sure to express your enthusiasm for cycling during the interview. Share your personal experiences with biking and how it has impacted your life, as this will resonate well with the company's mission.
✨Demonstrate Leadership Skills
As a Service Lead, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in high-pressure situations. Highlight your approach to motivating and developing team members.
✨Emphasise Customer Service Excellence
Trek values incredible hospitality, so be ready to discuss your customer service philosophy. Provide specific examples of how you've gone above and beyond to ensure customer satisfaction, especially in a retail or service environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various scenarios. Think about potential challenges you might face as a Service Lead and how you would address them, ensuring you align your answers with Trek's values and goals.
