Customer Support Executive

Customer Support Executive

Petersfield / Hybrid

£27,000 + Benefits Package

An innovative, fast-growing tech company is looking for a Customer Support Executive to deliver first-line support to users of its SaaS platform. This role focuses on troubleshooting, guiding customers through queries, and ensuring excellent service across phone, email, and live chat.

Key Responsibilities

• Provide technical and product support to customers.
• Troubleshoot issues, escalate where needed, and ensure SLAs are met.
• Maintain accurate CRM records (Microsoft Dynamics 365).
• Ensure GDPR compliance and handle client communications professionally.
• Support ad-hoc tasks such as reporting, data cleansing, and platform optimisation.

Ideal Candidate

• Experience in customer-facing tech support or application support.
• Strong technical understanding (APIs, databases, HTML, PHP, Java).
• Familiar with SaaS, Google Analytics, Excel, and CRM tools.
• Excellent communication, problem-solving, and multitasking skills.
• Interest in growing into a team lead or mentoring role.