Perinatal Mental Health Team Administrator

We have an exciting opportunity for an experienced Administrator to join the Berkshire Specialist Perinatal Team which provides mental health care to the birthing population in the six localities of Berkshire. You will be a valued member of the Multidisciplinary team to interface across the service and our clients. The successful applicant will support the effective operation of the Perinatal Mental Health Service, providing high-quality organisational, administrative, and secretarial support to the MDT. You will be required to work with minimal supervision to provide professional secretarial and administration support to the Perinatal Mental Health Service. As a valued member of the team, you will have good interpersonal skills and be confident in operating a wide range of systems and processes while assisting in the promotion of high-quality services, adhering to the Trust’s Core Standards and Values.

Main duties of the job:

• To undertake a range of clerical & administration duties within the Perinatal Mental Health Service in a sensitive and polite manner while providing a comprehensive & efficient clerical service to patients and clinical staff within the Trust.
• To answer telephone calls into the service from our external agencies, patients, carers, staff, and all other professional staff in a helpful, professional, and courteous manner, ensuring all calls are dealt with politely and efficiently and rerouted where appropriate.
• The post holder is expected to liaise effectively and professionally with all levels of staff, departments, external organisations, and the public, dealing with confidential information in an appropriate manner.
• The post holder is expected to act on their own initiative on a daily basis to ensure the effective running of the Perinatal Mental Health Service, prioritising their own workload with guidance from the administrative manager.
• To be the first point of contact for the patients/clients when required. Receive telephone calls and visitors, taking messages and undertaking initial investigations and action when required and promote effective communication across the team.

Working for our organisation:

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions
• Your wellbeing is important to us.

Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment, and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

Detailed job description and main responsibilities:

You will be highly skilled in IT functions including Microsoft Excel, Google documents, Microsoft Word 365, PowerPoint presentation, publisher, and others. Knowledge on the use of RIO is desirable. Ability to plan, organise and prioritise to ensure urgent needs of the service are attended to at all times. To have knowledge of general administrative tasks such as typing, record keeping, and information management.

For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Alex Afoakwah on 07929 841028 or email: alex.afoakwah@berkshire.nhs.uk who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person specification:

Education/Qualifications/Training:

• Literacy and Numeracy skills to GCSE Grade C or above or equivalent RSA III or equivalent NVQ Level 4: Business Studies/ Business Management/ Secretarial/Office Management/ PA or equivalent qualification/experience
• Continuous Professional Development ECDL or equivalent

Previous Experience:

• Working in a mental health environment
• Previous experience of working in a health-related environment
• Experience of working as a member of a team in an office environment
• Experience of working in Perinatal Mental Health

Knowledge, Skills & Abilities:

• Clear and accurate communications skills
• Understanding of medical & psychological terminology
• IT skills in MS Word 365, Excel, PowerPoint, publisher, and familiar with RIO.
• Minute & Note taking experience

Additional Requirements:

• Knowledge and understanding of data protection act
• Flexible, adaptable can-do approach to rapidly changing priorities and a variety of tasks
• Ability to travel to multiple sites

These are the values that we live by at Berkshire Healthcare: Caring for and about you is our top priority, Committed to providing good quality, safe services, working Together with you to develop innovative solutions. We welcome people who share these values to come and work for us.

Please find attached the behaviour framework that underpins these values for this job role. At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. We welcome talent from all backgrounds and offer guaranteed interviews to disabled applicants and armed forces community members who meet the minimum criteria. Please note we may close positions before the advertised date. Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. For information on how we store your information, please review our privacy statement. No agencies, please.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.