Cloud Management Platform Administrator

CMP Administrator

Middlesex, UK (4 days from office weekly)

Contract

Key Responsibilities:

• Administer and maintain the OneTrust CMP, including configuration, customisation, and integration with other systems.
• Ensure the CMP is compliant with global privacy regulations such as PECR, GDPR, and CCPA.
• Configure and manage consent banners and preference centres within the OneTrust platform.
• Monitor and resolve any issues related to consent management, ensuring minimal impact on the user experience.
• Work with cross-functional teams (legal, application development, marketing, and product) to ensure alignment with business objectives and regulatory requirements.
• Regularly review and update the CMP configurations in response to changes in privacy laws or organisational requirements.
• Generate and analyse CMP reports/dashboards on user consent, preferences, and compliance metrics.
• Conduct regular audits in partnership with testing teams to ensure customer consent preferences are respected and align with compliance requirements and company policies.
• Provide ongoing support and training to internal teams on the use of the OneTrust CMP platform.
• Collaborate with external vendors and consultants as needed to enhance or customise our CMP capability.
• Troubleshoot and resolve any technical issues with the CMP, working closely with the application development teams and OneTrust Professional Services as needed.
• Take an active role in the refinement of CMP requirements for new programs of work and updates to existing applications.

Knowledge, Skills and Capability:

• Strong verbal and written communication skills, with the ability to explain complex technical details to a wide and diverse audience
• Able to adapt communication style based on colleagues’ needs and work with a wide range of stakeholders across departments
• Active listener and personable, allowing people to feel at ease when approached for guidance
• Enjoys working in a fast-paced environment, being proactive in addressing challenges, and adapting to change whilst dealing with ambiguity
• Ability to prioritise tasks, meet deadlines, and manage workload effectively through strong planning and organisation skills
• Hungry to learn fast with an appetite for continuous improvement
• Meticulous attention to detail with the ability to spot errors and ensure accuracy in all tasks and processes
• Emotionally resilient, happy working in a dynamic, ever-changing environment
• Ability to interpret requirements and make informed decisions
• Self-motivated team player with a solutions-oriented approach, able to work with minimal supervision
• Ability to build strong relationships quickly with team members and collaborate across teams
• Solid competency in use of Microsoft Office tools, including Microsoft Windows, Teams, Office365
• Confident in taking an active role during meetings, speaking up, and keeping the camera on to foster a more engaging remote work environment
• Interest and some knowledge of the structure in web and mobile application technologies

Desirable Technical Expertise:

• Proven experience in managing and administering OneTrust CMP or similar consent management platforms
• Knowledge of global privacy laws and regulations (GDPR, CCPA, etc.)
• Experience with consent management, cookie compliance, and privacy management solutions
• Familiarity with data protection concepts, including data subject rights and consent tracking
• Technical proficiency in configuring and managing OneTrust's tools and features, including consent banners, preference centres, and integrations with other systems
• Strong problem-solving skills and the ability to manage complex configurations and integrations
• Excellent documentation and communication skills
• Previous experience of usage of Atlassian applications such as Jira and Confluence