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For Companies At a Glance
- Tasks: Manage client relationships and ensure top-notch service delivery.
- Company: Aspire Technology Solutions is a leading IT and Cyber Security provider in the UK.
- Benefits: Enjoy perks like flexible working, health plans, and enhanced leave options.
- Why this job: Join a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Experience in customer-facing roles and understanding of IT services is preferred.
- Other info: Continuous learning and development opportunities are provided.
The predicted salary is between 22700 - 36000 £ per year.
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other!
About The Role
We are looking for a Service Account Manager to join our Service Delivery team to ensure the delivery of high quality services to Aspire's customers. This is a crucial role that allows us to develop positive relationships with our clients; providing a mechanism to understand their ever-changing business requirements and how IT services can be best used to help meet those needs.
The Service Account Manager will take ownership for the overall service experienced by the customer; providing a personalised interface that focuses on ensuring the highest levels of customer satisfaction are achieved and sustained. You will manage complex service situations and work to continuously identify improvements to the way in which services are delivered.
Working collaboratively with customers in support of their IT requirements, you will be able to build long-lasting, mutually beneficial partnerships that focus on providing real value to customers to ensure that they continue to benefit from the services Aspire provides.
As a Service Account Manager, you will conduct an ongoing review of IT service, to help identify and implement opportunities for improvement and optimisation throughout the life of a client's agreement, whilst also providing advice and guidance with regards to ongoing IT strategy and planning. You will work in conjunction with other internal departments and third parties to enhance business processes and implement positive change across the organisation.
What you will be doing
- Provide a personalised interface for customers, which focuses on ensuring that the highest levels of client satisfaction are achieved and sustained.
- Conduct regular service review meetings with key stakeholders.
- Utilise your analytical skills from the ITSM data to identify, create and maintain service improvement plans.
- Act as a point of escalation to manage and resolve service issues.
- Identify contract renewal opportunities and work with the sales team to ensure the highest level of customer retention.
- Ensure service delivery standards are continuously improved throughout all areas of the organisation.
You will suit the role if you have:
- Previous experience of working within a customer-facing role and a good understanding of business objectives.
- Previous experience working within the IT / Managed Services sector with an understanding of the ITIL v4 framework.
- Understanding of customer business requirements and the ability to translate these into service deliverables.
- Excellent analytical and communication skills along with the ability to build strong relationships with both internal and external stakeholders, including c-suite.
- Enthusiastic and resilient attitude with a flexible approach to work.
- A clear understanding of the importance and value of delivering high quality customer care.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£27,000 - £40,000 per annum (depending on experience)
Benefits
Here at Aspire, we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Home & Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire's Leeds Office with travel as required. Aspire's Leeds office, currently located at Carwood Park on Selby Road (LS15), with a planned move to Leeds City Centre (LS1) expected around September 2025.
Hours of work
37.5 hours per week, Monday - Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other's differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks, depending on everyone's calendars. Shortlisted candidates will be invited to a pre-screening call via Teams to discuss your experience and what you're looking for in your next role. Successful candidates will be invited to an interview with the Hiring Manager. If successful in an interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Service Account Manager employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Account Manager
✨Tip Number 1
Familiarise yourself with the ITIL v4 framework, as it's crucial for understanding service management in this role. Consider taking a short online course or reading up on best practices to demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the IT and Managed Services sector. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into Aspire's culture and expectations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and ability to build relationships.
✨Tip Number 4
Research Aspire Technology Solutions thoroughly. Understand their mission, values, and recent developments in the company. This will help you tailor your conversations and show genuine interest during the interview process.
We think you need these skills to ace Service Account Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Service Account Manager position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise your previous experience in customer-facing roles, particularly within the IT or Managed Services sector. Use specific examples to demonstrate your understanding of business objectives and how you've successfully managed client relationships.
Showcase Analytical Skills: Since the role requires strong analytical skills, include examples of how you've used data to identify service improvements or optimise processes in past positions. This will show your ability to contribute to Aspire's mission of delivering high-quality services.
Personalise Your Application: Make your application stand out by personalising it. Address why you want to work at Aspire Technology Solutions specifically, and how your values align with theirs. This shows genuine interest and can make a positive impression on the hiring team.
How to prepare for a job interview at Aspire Technology Solutions
✨Understand the Role
Make sure you have a clear understanding of what a Service Account Manager does. Familiarise yourself with the responsibilities outlined in the job description, such as managing client relationships and ensuring high levels of customer satisfaction.
✨Showcase Your Analytical Skills
Since the role involves utilising ITSM data for service improvement, be prepared to discuss your analytical skills. Bring examples of how you've used data to identify issues or improve services in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare scenarios where you've successfully managed complex service situations or resolved client issues, highlighting your communication and relationship-building skills.
✨Demonstrate Your Enthusiasm for Learning
Aspire values continuous learning and development. Be ready to express your eagerness to grow within the company and how you plan to keep up with industry trends and best practices in IT and customer service.
