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- Tasks: Lead the Change of Tenancy team, ensuring smooth customer transitions and efficient processing.
- Company: Yü Group PLC is a fast-growing energy supplier in the UK, focused on excellent service and competitive pricing.
- Benefits: Enjoy 24 days annual leave, birthday off, learning opportunities, and more perks!
- Why this job: Join a passionate team, make a real impact, and develop your skills in a dynamic environment.
- Qualifications: Strong leadership, attention to detail, and ability to manage multiple tasks effectively.
- Other info: This role is office-based in Leicester, with a salary range of £40,000 - £50,000.
The predicted salary is between 32000 - 40000 £ per year.
Reports to: Senior Contact Centre Manager
Location: Leicester LE3
Working hours: Monday to Friday, 37.5 hours a week, Office Based
Effective leadership of the Change of Tenancy function to ensure the efficient and accurate processing of customer Change of Tenancy requests. This role requires a balance of Strategy, high-level senior stakeholder liaison and engagement across multiple departments from Sales, Complaints, Billing and Debt, to leading the team of COT Advisors.
You will be the custodian for ensuring genuine COT requests are processed via a great customer joining and leaving experience. You will ensure checks and balances are highly effective to process COT requests as quickly but accurately as possible and prevent and stop any non-genuine requests (debt, contract price avoidance etc). You will ensure a seamless customer experience for genuine new and leaving customers while embedding controls to assertively protect the bad debt position.
This role requires wearing two ‘hats’ – one with a strong commercial perspective, capable of reviewing and improving the COT Strategy through engagement and collaboration across the business. The other requires the effective management of team productivity at a granular level to ensure the right outcomes are achieved in a timely manner for both the customer and business.
You will conduct regular 121 performance and Personal Development reviews with your team to increase their ability. Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.
Department YUR - 2040 - Change of Tenancy
Employment Type: Permanent - Full Time
Location: Leicester
Workplace type: Onsite
Compensation: £40,000 - £50,000 / year
Reporting To: Senior Contact Centre Manager
What We Need from Yü:
- Collaborating with the commercial team, refining and implementing the COT Strategy
- Updating of COT Processes to ensure legislative adherence, driving the most efficient journey for our customers and Yü.
- Understanding the debt cycle and develop strategies to limit debt
- Building highly effective relationships with stakeholders across the business
- Operational day-to-day leadership of the COT Advisor team population
- Developing team skills and experience and succession planning
- Ensuring the customer joining and leaving experience is second to none.
- Identifying and dealing decisively with fraudulent COT requests to ensure we treat all customers fairly, protecting profitability and minimise risk
About Yü:
If you have what it takes you could be just what we’re looking for…
- Diverse leadership background covering Commercial, Credit/ Debt and Sales
- Assertive and confident leader able to build highly effective, motivational relationships
- Ability to balance being up in the ‘helicopter’ leading the strategy with getting down into the detail with the Advisors
- Able to lead by example, demonstrating to Advisors a best-in-class approach
- Excellent eye for detail
- Strong ability to multi-task effectively and with high precision of accuracy
- Ability to influence change in process and behaviours in other departments
- Ability to make things happen and get things done without overcomplication or delay
- Advanced Office 365 skills, specifically Excel and PowerPoint
- Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable
- Motivated – You have a can-do attitude & love to learn & develop new skills
- Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines
- Friendly – You’re always polite & speak to people with respect
- Accuracy – Excellent level of accuracy & attention to detail
Yü Come First:
We have a wide range of benefits for our employees including:
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- New modern facilities
- Death in service and critical illness cover
- Plus, many more
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group:
Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.
Change Of Tenancy Manager employer: Yü Group PLC
Contact Detail:
Yü Group PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Of Tenancy Manager
✨Tip Number 1
Familiarise yourself with the Change of Tenancy process and the specific challenges that come with it. Understanding the nuances of customer requests and the importance of accuracy will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees of Yü Group PLC to gain insights into the company culture and expectations for the Change of Tenancy Manager role. This can provide you with valuable information that can be used in your conversations.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage team productivity. Be ready to share examples of how you've successfully led teams in the past, especially in high-pressure environments.
✨Tip Number 4
Showcase your ability to collaborate across departments by preparing examples of past experiences where you’ve worked with sales, billing, or complaints teams. Highlighting your cross-functional skills will demonstrate your fit for the role.
We think you need these skills to ace Change Of Tenancy Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Change Of Tenancy Manager position. Understand the key responsibilities and required skills, such as leadership, stakeholder engagement, and attention to detail.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the role. Emphasise your leadership skills, experience in managing teams, and any previous roles that involved strategy development or customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your background fits the requirements, particularly in managing change processes and improving customer experiences.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in Office 365, especially Excel and PowerPoint, as well as your ability to manage multiple tasks effectively. These skills are crucial for the Change Of Tenancy Manager role.
How to prepare for a job interview at Yü Group PLC
✨Understand the Change of Tenancy Process
Make sure you have a solid grasp of the Change of Tenancy process and how it impacts customer experience. Be prepared to discuss how you would ensure genuine requests are processed efficiently while preventing fraudulent ones.
✨Showcase Leadership Skills
As this role involves leading a team, be ready to share examples of your leadership style. Discuss how you've motivated teams in the past and how you plan to develop the skills of your future team members.
✨Demonstrate Commercial Awareness
Highlight your understanding of the commercial aspects of the role. Be prepared to talk about strategies you've implemented in previous roles that improved efficiency or reduced debt, showcasing your ability to balance strategy with operational detail.
✨Prepare for Stakeholder Engagement Scenarios
Since the role requires liaising with various departments, think of examples where you've successfully built relationships with stakeholders. Be ready to discuss how you would approach collaboration across different teams to enhance the Change of Tenancy function.
