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- Tasks: Join our team as a Service Advisor, assisting customers and booking vehicles.
- Company: HTC Group is dedicated to top-notch customer care in the motor industry.
- Benefits: Enjoy a full-time role with opportunities for growth and teamwork.
- Why this job: Be part of a supportive team while enhancing your customer service skills.
- Qualifications: Positive attitude, team player, and basic computer literacy required.
- Other info: Located at Heathrow, this role offers a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Our Heathrow Depot is looking for a Full Time Service Advisor to join our Reception Team. The role will include meeting and advising service customers, booking in vehicles and advising over the phone.
The successful applicant should have a positive demeanour, work well as a member of a successful team, be comfortable talking to customers and ideally have a background in the motor industry. A working knowledge of Kerridge ADP would be advantageous but is not crucial; however, you will need to be computer literate and be comfortable with MS Office products.
HTC Group is committed to providing the very best in customer care to our client base and it is crucial that you are a team player.
Address: Colnbrook By-Pass, Slough, Berkshire, SL3 0ED
Service Advisor - Heathrow employer: HTC Group
Contact Detail:
HTC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor - Heathrow
✨Tip Number 1
Familiarise yourself with the services offered at our Heathrow Depot. Understanding our offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves advising customers, showcasing your ability to handle inquiries and resolve issues will set you apart from other candidates.
✨Tip Number 3
If you have experience in the motor industry, be ready to share specific examples of how you've helped customers in the past. This will highlight your relevant background and show that you're a great fit for our team.
✨Tip Number 4
Get comfortable with MS Office products if you aren't already. Being proficient in these tools will not only help you in the role but also demonstrate your willingness to adapt and learn.
We think you need these skills to ace Service Advisor - Heathrow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and the motor industry.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you interacted with customers or worked in a team environment. Mention any specific experiences that demonstrate your ability to advise customers effectively.
Showcase Your Skills: Make sure to mention your computer literacy and familiarity with MS Office products. If you have experience with Kerridge ADP, be sure to include that as well, as it could set you apart from other candidates.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Use this opportunity to convey your positive demeanour and commitment to excellent customer care, which aligns with HTC Group's values.
How to prepare for a job interview at HTC Group
✨Show Your Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Be prepared to share examples of how you've successfully handled customer queries or complaints in the past. This will demonstrate your ability to provide excellent customer care.
✨Familiarise Yourself with the Motor Industry
Even if you don't have direct experience, showing an understanding of the motor industry can set you apart. Research common terms, trends, and challenges in the sector to discuss during your interview.
✨Highlight Teamwork Experience
Since the role requires being a team player, think of instances where you've worked effectively within a team. Share specific examples that showcase your collaborative skills and how you contribute to a positive team environment.
✨Demonstrate Computer Literacy
Being comfortable with MS Office and other software is essential. If you have experience with Kerridge ADP, mention it, but also be ready to discuss your general computer skills and how you've used technology to improve efficiency in previous roles.
