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- Tasks: Manage customer queries and hire desk administration in a fast-paced environment.
- Company: GAP Group is a leading equipment hire company with 10 divisions across the UK.
- Benefits: Enjoy competitive salary, up to 25 days leave, profit share, and wellness support.
- Why this job: Join a dynamic team, build customer relationships, and grow your career in a rewarding role.
- Qualifications: Experience in high-volume hire desk roles and excellent customer service skills are essential.
- Other info: GAP Group promotes internal growth and offers extensive training opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors. As the first point of contact at our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast-paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
A typical day for this position will include:
- Processing all hire desk administration including customer and supplier queries
- Managing approx. 40-50 incoming and outgoing hires per day
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Load checking vehicles and working effectively with the depot team of drivers and fitters
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience of working within a high-volume hire desk role is essential
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work on their own initiative
Although a plant & tool hire background would be great, as long as you have a proven passion for customer service and the drive to learn, we can help with the rest.
About GAP Group: GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
If you fit the profile and are up for the challenge, we would love to hear from you! To apply, all you need to do is upload your CV and complete our short application form and we will take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Hire and Sales Coordinator employer: GAP Group
Contact Detail:
GAP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire and Sales Coordinator
✨Tip Number 1
Familiarise yourself with the plant and tool hire industry. Understanding the types of equipment available and their uses will help you engage more effectively with customers and demonstrate your knowledge during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role is all about building strong relationships, think of examples from your past experiences where you've successfully resolved customer issues or enhanced their experience.
✨Tip Number 3
Practice your communication skills. As an effective communicator, you'll need to convey information clearly and concisely, so consider role-playing scenarios where you might need to explain hire processes or resolve complaints.
✨Tip Number 4
Get comfortable with MS Office, especially Excel and Outlook. Being proficient in these tools will not only help you manage hire desk administration but also show that you're ready to hit the ground running in a fast-paced environment.
We think you need these skills to ace Hire and Sales Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in high-volume hire desk roles. Emphasise your customer service skills and any achievements that demonstrate your ability to increase sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your willingness to learn. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Highlight IT Proficiency: Since the role requires proficient IT skills, ensure you mention your experience with MS Office, particularly Outlook and Excel. Provide examples of how you've used these tools effectively in previous roles.
Showcase Teamwork and Initiative: In your application, illustrate your ability to work as part of a team while also being able to take initiative. Share examples of situations where you've successfully collaborated with others or taken charge of a task independently.
How to prepare for a job interview at GAP Group
✨Showcase Your Customer Service Skills
As the role heavily focuses on customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to build strong relationships and meet customer needs.
✨Demonstrate Organisational Skills
With the responsibility of managing 40-50 hires daily, it's crucial to show that you can stay organised under pressure. Discuss any tools or methods you use to keep track of tasks and ensure efficient operations.
✨Familiarise Yourself with the Industry
While a background in plant and tool hire is beneficial, showing a genuine interest in the industry can set you apart. Research GAP Group and its services, and be ready to discuss how you can contribute to their success.
✨Prepare for Teamwork Scenarios
Since the role requires collaboration with drivers and fitters, think of examples where you've worked effectively in a team. Be ready to explain how you communicate and resolve issues within a group setting.
