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- Tasks: Assist customers and ensure a great shopping experience every Sunday.
- Company: Join Squire’s, a family-owned garden centre group dedicated to customer happiness since 1936.
- Benefits: Enjoy 50% restaurant discounts, generous holiday, bonuses, and a pension plan.
- Why this job: Be part of a friendly team focused on excellent customer service and personal growth.
- Qualifications: Looking for friendly, approachable individuals eager to learn and help customers.
- Other info: Special perks include birthday leave, child’s first school day support, and a cycle-to-work scheme.
The predicted salary is between 13000 - 16000 £ per year.
Your primary responsibility will be to provide professional support to our customers, working closely with the Garden Centre Manager to help the business succeed.
Rota: Every Sunday 11:00-17:00
Main duties and responsibilities:
- Provide an enjoyable shopping experience for everyone by ensuring all customers are greeted and offered assistance.
- Handle customer queries courteously and efficiently.
- Identify customer needs through interaction, and take appropriate action.
- Establish and maintain excellent standards of merchandising and housekeeping in accordance with company guidelines.
To be successful in this role, we are looking for people with:
- A good friendly manner.
- Good interpersonal skills.
- A willingness to learn.
Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, the purpose of our business has been the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail. We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
- Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
- Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
- Bonus – A non-contractual bonus at Christmas, based on the profit of the company in any financial year.
- Pension – A Defined Contribution Pension Plan for new employees.
- Attendance – After one year's service, if you have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
- Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference through outstanding customer service.
- Learning & Development – A wealth of learning opportunities to enhance and develop your skills and confidence.
- Birthday – After 6 months service, if your birthday falls on your contracted day to work, you can leave work early.
- Cycle2work scheme – Offers a 25% to 39% saving on new cycling equipment after 1 year's service.
- Child's first day at school – After 1 year's service, come in late and go home early on your child's first day of school.
- RHS Membership or a Tree/Shrub – Choose either one tree or shrub to plant each year after 1 year's service.
- Employee Assistance Programme (EAP) – Access to a range of wellbeing resources after 2 years service.
- Retirement – Reduced contracted hours but same pay for final 3 months after 15 years service.
- Free Parking – Available to all employees in designated parking areas.
Garden Furniture - Sales Assistant employer: Squires Garden Centres
Contact Detail:
Squires Garden Centres Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Garden Furniture - Sales Assistant
✨Tip Number 1
Familiarise yourself with the products and services offered at Squires Garden Centre. Knowing the ins and outs of garden furniture will help you engage with customers confidently and answer their queries effectively.
✨Tip Number 2
Showcase your interpersonal skills during any interactions, whether in person or over the phone. A friendly and approachable manner can make a significant difference in how customers perceive you and the service they receive.
✨Tip Number 3
Demonstrate your willingness to learn by asking questions about the role and the company during your interview. This shows that you're genuinely interested in growing with Squires and contributing to their success.
✨Tip Number 4
Be prepared to discuss examples of how you've provided excellent customer service in the past. Highlighting specific instances where you've gone above and beyond can set you apart from other candidates.
We think you need these skills to ace Garden Furniture - Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Friendly Cover Letter: Write a cover letter that reflects your good interpersonal skills and friendly manner. Use examples from your past experiences to demonstrate how you can provide excellent customer service and contribute to a positive shopping experience.
Highlight Relevant Experience: In your CV, emphasise any previous roles in retail or customer service. Mention specific instances where you successfully handled customer queries or contributed to a team environment, as this will resonate with the company's ethos.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Squires Garden Centres
✨Show Your Customer Service Skills
Since the role focuses on providing an enjoyable shopping experience, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your friendly manner and interpersonal skills.
✨Demonstrate Your Knowledge of Gardening
Familiarise yourself with basic gardening concepts and products. Showing genuine interest and knowledge about garden furniture and plants can impress the interviewers and demonstrate your willingness to learn.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or a situation where you had to identify a customer's needs. Practising your responses can help you feel more confident.
✨Emphasise Teamwork and Collaboration
Since you'll be working closely with the Garden Centre Manager and other staff, express your enthusiasm for teamwork. Share experiences where you've successfully collaborated with others to achieve a common goal.
