Full Stack Software Engineer

We’re UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences starts with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market.

This is what inspires us, and it’s how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human. A trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.

The Opportunity: UserTesting is a leader in providing actionable insights through real user feedback, empowering organizations to enhance their digital experiences. As a Fullstack Developer on the Participant Core team, you will be at the forefront of building robust, scalable, and intuitive features. This role requires expertise in both front-end and back-end development, working closely with cross-functional teams to translate user needs into high-quality digital solutions. Join us if you’re passionate about creating seamless user experiences and driving impactful improvements in the way participants interact with our platform.

The Team: The Participant Core team at UserTesting is dedicated to ensuring an exceptional participant experience across web and desktop platforms. They focus on designing, developing, and implementing innovative features that streamline the workflow and elevate user engagement throughout the entire testing journey.

What you will be doing:

• Daily analyzing and designing reliable & scalable Engineering solutions.
• Collaborating with the Team to bring solid software to production.
• Being a critical referent for the architecture under work, able to defend & discuss proposals with managers and teammates.
• Providing technical context and finding key points to boost the best decisions.
• Bringing fresh views on Frontend, Backend and Software strategies.
• Communicating and documenting solutions, so they can optimally go through building phases.
• Design scalable & maintainable solutions to absorb the significant usage growth we are facing.
• Being an active player while building our software, able to take and/or clarify the most difficult aspects.
• Enforcing best practices, advocating for clean code and helping others succeed through Engineering review processes.

What we are looking for:

• You have strong technical skills and solid conceptual foundations.
• Experience with Typescript, Node.js, gRPC, Kafka, Mongo DB, React, GraphQL, CSS.
• You love Distributed Software, Cloud solutions, Microservices & Serverless Architectures.
• You are committed to building highly reliable & scalable systems.
• You are eager to learn, screen those learnings and apply the best suited for a bounded context.
• You have experience in discussing, spiking & benchmarking Engineering solutions.
• You speak fluent English.
• Familiarity with Reactive & Domain Driven Architectures.
• Demonstrates values which are important to us: teamwork, proactive attitude, accountability, ownership, continuous learning and growth, transparency, empathy, inclusivity.

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

About Us: What we’re creating is a window to help organizations see the world from another point of view—a way to feel what others are feeling. At UserTesting, we believe empathy is a core component of who we are and how we work, driving us to hold ourselves accountable and ensure we can see and experience things from other people's perspectives. We’re leading a movement for empathy. This means shifting from only seeing business-as-numbers to seeing business for people. This empowers us to bring our authentic selves to work every day, and drives everyone at UserTesting.